Guest Services Supervisor

3 weeks ago


Grand Rapids, Michigan, United States Amway Grand Plaza Hotel Full time
Job Title: Guest Services Supervisor

At Amway Grand Plaza Hotel, we are seeking a highly skilled Guest Services Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Lead the Bell Stand team to deliver exceptional service to guests
  • Manage the Bell Stand operations, including luggage storage, gift deliveries, and billing
  • Assign tasks to Bell staff and ensure efficient use of resources
  • Monitor and maintain the cleanliness and organization of the Bell Stand area
  • Communicate effectively with hotel leaders and Front Office staff
  • Train new Bell staff and provide ongoing coaching and development
Requirements:
  • High school diploma or equivalent required
  • Related experience preferred
  • Ability to stand for 8 hours and move at a brisk pace
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Free downtown parking and employee meals
  • Hotel and restaurant discounts
  • 401K and tuition reimbursement

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Grand Rapids, Michigan, United States Pine Rest Christian Mental Health Services Full time

    About the RoleWe are seeking a highly skilled and experienced Environmental Services Supervisor to join our team at Pine Rest Christian Mental Health Services. As a key member of our facilities team, you will be responsible for ensuring the cleanliness and maintenance of our campus and outbuildings.Key ResponsibilitiesSupervise and coordinate the daily...


  • Grand Rapids, Michigan, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a skilled Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Assist guests with all requests and inquiries in...

  • Guest Service Agent

    2 weeks ago


    Grand Rapids, Michigan, United States Grand Rapids Residence Inn Downtown Full time

    Job DescriptionGrand Rapids Residence Inn Downtown is seeking a highly motivated and customer-focused Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key Responsibilities:Greets and registers guests,...


  • Grand Rapids, Michigan, United States Drury Hotels Company, LLC Full time

    Join Our Team as a Guest Service AgentWe are seeking a friendly and highly organized Guest Service Agent to join our team at Drury Hotels Company, LLC. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all who visit our hotel.Key Responsibilities:Provide warm...


  • Grand Rapids, Michigan, United States ARAMARK Refreshment Services, Inc. Full time

    Job SummaryThe Food Service Supervisor at ARAMARK Refreshment Services, Inc. is responsible for overseeing the preparation and serving of meals in a correctional facility. This role requires strong leadership and communication skills to supervise inmates and ensure the efficient operation of the kitchen.Key ResponsibilitiesSupervise inmates in food...


  • Grand Rapids, Michigan, United States Creative Dining Services Full time

    About the RoleWe are seeking a dedicated and experienced Service Supervisor to join our team at Calvin University. As a key member of our dining services team, you will be responsible for ensuring smooth operations and exceptional customer experiences.Key ResponsibilitiesSupervise serving lines and train new service employees to maintain precise portion...


  • Grand Rapids, Michigan, United States Dave & Buster Full time

    Job Title: Maintenance SupervisorAt Dave & Buster's, we're looking for a skilled Maintenance Supervisor to join our team. As a key member of our facilities team, you'll be responsible for ensuring the cleanliness and maintenance of our building, providing an exceptional experience for our guests.Key Responsibilities:Oversee the maintenance and repair of our...


  • Grand Rapids, Michigan, United States Dave & Buster Full time

    Job Title: Maintenance SupervisorAt Dave & Buster's, we're looking for a skilled Maintenance Supervisor to join our team. As a key member of our facilities team, you'll be responsible for ensuring the cleanliness and maintenance of our building, providing an exceptional experience for our guests.Key Responsibilities:Oversee the maintenance and repair of our...

  • Front Desk Supervisor

    4 weeks ago


    Grand Rapids, Michigan, United States Amway Grand Plaza Full time

    Front Desk Supervisor Job DescriptionAt Amway Grand Plaza, we're committed to delivering exceptional experiences for our guests. As a Front Desk Supervisor, you'll play a vital role in ensuring our hotel's front desk operations run smoothly and efficiently.Key Responsibilities:Supervise front desk staff to maintain high standards of service and adhere to...


  • Grand Rapids, Michigan, United States Aramark Full time

    About the RoleThe Custodial Services Worker Lead is responsible for ensuring the cleanliness and maintenance of assigned areas to meet customer and client satisfaction. This role may involve oversight or delegation of responsibilities within the cleaning services operation.Key ResponsibilitiesSchedule and assign daily work assignments to a custodial team and...

  • Front Desk Supervisor

    3 weeks ago


    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.ResponsibilitiesAssist the Front Desk...

  • Front Desk Supervisor

    2 weeks ago


    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.ResponsibilitiesAssist the Front Desk...

  • Front Desk Supervisor

    2 weeks ago


    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager...

  • Front Desk Supervisor

    3 weeks ago


    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager...


  • Grand Rapids, Michigan, United States Aramark Full time

    Job SummaryAramark is seeking a highly skilled and experienced Facilities Operations Supervisor to join our team. As a key member of our facilities management team, you will be responsible for overseeing the daily operations of our custodial services, ensuring a safe and healthy environment for our employees and clients.Key ResponsibilitiesSchedule and...


  • Grand Rapids, Michigan, United States TEAM Schostak Family Restaurants Full time

    About Olga's KitchenAt Olga's Kitchen, we're passionate about serving the freshest and most delicious food and beverages to our guests. Our commitment to exceptional guest service, impeccably clean and safe restaurants, and a positive work environment sets us apart from the rest.ResponsibilitiesGreet guests with a friendly and cordial demeanorHave in-depth...

  • Intake Supervisor

    2 weeks ago


    Grand Rapids, Michigan, United States Mel Trotter Ministries Full time

    Job OverviewMel Trotter Ministries is seeking a dedicated and compassionate Intake Supervisor to join our team on the 3rd shift. As a key member of our intake team, you will play a vital role in ensuring the smooth operation of our services, providing a safe and welcoming environment for our guests, and upholding the high standards and protocols of our...

  • Clinical Supervisor

    4 weeks ago


    Grand Rapids, Michigan, United States Maxim Healthcare Services Full time

    About the RoleWe are seeking a highly skilled and experienced Registered Nurse (RN) to join our leadership team as a Clinical Supervisor. As a Clinical Supervisor, you will play a critical role in ensuring the delivery of high-quality patient care and services to our clients.Key ResponsibilitiesProvide clinical oversight and guidance to homecare clients and...


  • Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager and/or...


  • Grand Rapids, Michigan, United States Homewood Grand Rapids Full time

    Job SummaryThe Housekeeping Assistant Supervisor is a key member of our hotel's housekeeping team, responsible for overseeing the daily operations of our housekeeping department. This role requires a strong leader who can motivate and guide our housekeeping staff to deliver exceptional guest experiences.ResponsibilitiesLeadership and Supervision: Provide...