Customer Service Operations Associate
7 days ago
The estimated salary for this Customer Service Operations Associate role is $48,000 - $58,000 per year. In this position, you will support the efficient operation of our organization by handling various administrative and operational tasks.
Responsibilities include:
- Entering data accurately and efficiently.
- Responding to inbound calls and providing assistance to customers.
- Mailing products to clients as needed.
- Processing toll inquiries, including account management and customer information updates.
We are looking for candidates with:
- Excellent communication and interpersonal skills.
- Strong customer service skills, with the ability to remain patient and composed.
- Good analytical and organizational skills, with the ability to multitask and prioritize tasks effectively.
- Working knowledge of personal computers and related software, including Microsoft Office.
- Ability to work in a fast-paced team environment and adapt to changing situations.
Requirements for this role include:
- A High School diploma or GED equivalent from an accredited institution.
- Bilingual, fluent in English and Spanish preferred.
- Two years of clerical/office experience is required.
- Previous experience in customer service or a related field is preferred.
- Proficient computer skills and the ability to learn new software quickly.
- Strong organizational skills and attention to detail.
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