Quality Claims Engineer
4 weeks ago
AA Metals, Inc. is a leading distributor of quality aluminum and stainless products with a strong focus on excellence, innovation, and customer satisfaction. We are seeking a Quality Claims Engineer to oversee and resolve customer quality claims related to our products.
The successful candidate will be responsible for conducting thorough investigations, root cause analysis, and negotiating with customers and suppliers to find effective solutions. They will facilitate clear communication and teamwork among all parties involved, promoting ongoing enhancements in product quality and customer satisfaction.
Key Responsibilities:
- Log and track claims, ensuring timely follow-up and resolution.
- Coordinate with producers, suppliers, and internal departments to gather necessary information and documentation.
- Prioritize claims based on severity, business impact, and customer needs.
- Perform detailed technical assessments of quality claims, including collection and review of samples, photos, and defect reports.
- Use structured problem-solving tools to determine the root cause of product defects across the supply chain.
Requirements:
- Bachelor's degree in engineering (Mechanical, Metallurgical, Materials Science, or related field).
- Minimum of 5+ years of experience in quality control, claims management, or technical customer service within the metals industry.
- Knowledge in root cause analysis and claims resolution methodologies.
- In-depth understanding of metal production processes and quality testing methods.
What We Offer:
- Competitive compensation package.
- Low-cost health insurance premiums.
- Employer-paid short/long-term disability insurance.
- 401k with matching and free financial planning advisor service.
- Tuition reimbursement program.
- Hybrid work schedule.
- Maternity leave flexibility.
- Onsite gym and company events.
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