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Customer Service Representative

4 weeks ago

Okemos, Michigan, United States Courtyard by Marriott Full time

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Courtyard by Marriott.

Key Responsibilities:
  • Greet and welcome guests to the hotel, providing a warm and friendly atmosphere.
  • Use a clear speaking voice and listen to understand requests, responding with appropriate action and providing accurate information about hotel amenities and local attractions.
  • Handle cash, make change, and balance an assigned house bank, posting charges to guest rooms and house accounts using the computer.
  • Complete the registration process by inputting and retrieving information from the computer system, confirming details including the number of guests and room rate.
  • Promptly answer the telephone using a clear speaking voice, answering with the hotel's scripted greeting and inputting messages into the computer.
  • Ensure all guest correspondences are kept confidential and close guest accounts at time of check-out, inquiring about guest satisfaction.
  • Record guest comments or complaints by listening and offering assistance to resolve any problems.

About Us:

Courtyard by Marriott is a nationwide, award-winning hospitality management group servicing limited and full-service hotels, extended stay, and resort properties. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.