Product Support Specialist

1 week ago


Houston, Texas, United States Brooksource Full time
Job Title: Product Support Specialist

At Brooksource, we are seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:
  • Support and Enablement: Receive and troubleshoot technical issues via phone, tickets, and remote support, escalating unresolved issues to L3 or engaging service vendors.
  • Collaboration and Content Creation: Partner with the engineering team to resolve SCCM Software Center issues, maintain and upgrade existing systems, and contribute to the development of content for the knowledge database and team training documentation.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: 1-3 years of relevant work experience in a technical support role.
  • Skills: Proficient in CRM or standard help desk ticketing systems, remote monitoring and management software, Microsoft Office, and troubleshooting and diagnosing networking issues and problems with modern operating systems.
Competencies:
  • Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Brooksource is an equal employment opportunity employer and welcomes applications from diverse candidates.



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