Senior Technology Systems Specialist

5 days ago


SaintBauzilledePutois, Occitanie, United States Sarasota County Government Full time
About the Role

The Senior Technology Systems Specialist will be responsible for leading the installation, technical system support, and maintenance of all technology systems that support the Emergency Operations Center (EOC). This includes the E911 call-taking system, computer-aided dispatch system, E911 mapping systems, recording system, its components, networks, and servers, workstations, and tablets, and database management.

Key Responsibilities
  • Lead the technical support, installation, and ongoing maintenance of the E911 system, including circuits, call answering equipment, call transfer equipment, ANI/ALI functionality, E911 telecommunications systems, visual call information, and storage devices, recording equipment, PSAP backup power systems, consoles, connectivity interfaces, network clocks, and related E911 functionality.
  • Serve as a point of contact for all configuration and support issues for all the technology at the EOC, including the computer-aided dispatch (CAD) software with a primary focus on CAD applications and CAD interfaces.
  • Help to support the maintenance of hardware and software infrastructure affecting the Public Safety Radio System and related network connectivity in the EOC.
  • Create and support the development of technical and operational procedures and policies; design system performance data collection processes; implement performance measures and benchmarks, and conduct quality assurance on all related technology components utilized in the EOC.
  • Develop short- and long-term lifecycle planning to optimize system performance and prepare for emerging trends and future operational requirements.
  • Maintain an inventory of 911 Center technology and equipment and certify its use on the system. Act as liaison with governmental and private organizations and promote interoperability between internal agencies and outside systems.
  • Design training manuals or guides and conduct training for new or changing technology components.
  • Participate in the budget process by making recommendations for technology located at the EOC. May be required to complete an independent analysis and conduct research to support recommendations.
  • Perform other duties as assigned by the Enterprise Information Technology Applications Manager, department management, or their designee.
Requirements
  • Minimum of 4-year related degree with 2 years of related experience
  • -OR- Bachelor's degree in Computer Science, Information Systems, Business Administration, or other relevant field with 2 years of related experience
  • -OR- Master's degree with 1 or more years of related experience
  • -OR- Any equivalent amount of related experience may be substituted for education at the discretion of management
  • Valid Florida driver's license
Benefits
  • Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS), and many more
  • Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits
  • Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations
  • Enjoy 11 paid holidays, 3 personal days, and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service


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