Customer Service Representative
5 days ago
Job Title: Customer Service Representative - Sales, Repair & Tech
LOB: Customer Solutions InStore
Sign-On Bonus: $2,500
If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships.
Starting Pay - $21.18, per hour + maximum incentive potential of up to $700/month, based on performance
What you will do:
- Travel to locations within the district as advised by the District Manager and maintain schedule flexibility
- Be the face of Asurion and deliver award-winning, personalized customer experiences
- Provide technical expertise, troubleshoot, and repair customer electronic devices
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
- Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products
- Complete initial 5-week training, including Apple & Samsung Certifications
- Manage inventory
- Partner with cross-functional teams to deliver programs/processes and provide feedback
- Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
- Sharing feedback with leadership regarding process opportunities within the store
- Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
- Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
- Other duties as assigned.
If you're a good fit for the job, you'll have:
- 1+ years of customer service/sales experience
- 6+ months experience with product service support or electronics troubleshooting (preferred)
- Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
- Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice
- Travel for this position should be expected up to 100% of the time.
- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
- A completed background check (criminal and drug test)
- Basic knowledge of Microsoft Office
- Knowledge of mobile devices and operating systems
- For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards
- Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
- Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
We take care of you:
- Certifications & ongoing training
- Competitive hourly pay & performance-based bonuses
- Benefits – Health, Dental, Vision and more
- Paid Time off
- Career growth opportunities
- Skills development and hands-on training
- Uniform allowances
- Mileage Reimbursement
- And more Asurion offers a wide range of perks and benefits for mental, physical and financial health
Get to know us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING
-
Customer Service Representative
5 days ago
Dedham, Massachusetts, United States Stop & Shop Full timeAbout the Role:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our store team, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Provide excellent customer service and support to customers in a...
-
Customer Service Representative
21 hours ago
Dedham, Massachusetts, United States Citizens Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals.Key ResponsibilitiesGreet and Assist Customers: Provide a...
-
Customer Service Representative
1 week ago
Dedham, Massachusetts, United States TJ Maxx Full timeJoin Our Vibrant Team at TJ MaxxWe are seeking motivated individuals to become part of our energetic workforce at TJ Maxx. In this role, you will engage with customers, uphold store cleanliness, and play a key role in advancing your career.Demonstrate outstanding customer service abilitiesFoster a positive store atmosphere through integrity and...
-
Customer Service Team Leader
2 weeks ago
Dedham, Massachusetts, United States Dedham Savings Full timeJob OverviewAt Dedham Savings, we prioritize the journey of our clients by providing exceptional support every day in a welcoming and professional environment. Our commitment to our employees is equally strong, as they are the foundation of our 192-year legacy. We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible...
-
Customer Service Operations Supervisor
2 weeks ago
Dedham, Massachusetts, United States Dedham Savings Full timeJob TypeFull-timeDescriptionAt Dedham Savings, we prioritize the journey of our clients by providing exceptional support in a welcoming and professional environment. Our commitment to our employees is paramount, as their dedication has been integral to our 192-year legacy. To ensure our team is well-supported, we offer a comprehensive benefits package that...
-
Customer Service Operations Supervisor
2 weeks ago
Dedham, Massachusetts, United States Dedham Savings Full timeJob OverviewAt Dedham Savings, we prioritize the journey of our clients by providing exceptional support through a friendly and professional approach. Our commitment to our employees is equally strong, as we recognize that our success over the years is due to their dedication. We offer a comprehensive benefits package that includes Medical, Dental, Vision,...
-
Sales Representative
4 days ago
Dedham, Massachusetts, United States Urban Outfitters Full timeAbout the RoleAs a Sales Associate at Urban Outfitters, you will play a key role in driving sales and providing an exceptional customer experience. You will be responsible for creating a genuine and personalized experience for each customer, while also contributing to the overall success of the store.Key ResponsibilitiesBrand ExperienceRepresent the Urban...
-
Flexible Valet Service Attendant
2 weeks ago
Dedham, Massachusetts, United States Beacon Hill Hospitality Full timeJob OverviewAt Beacon Hill Hospitality, we seek individuals who are driven by a genuine desire to assist others. As an On-Demand Valet Service Representative, you will play a vital role in ensuring a welcoming atmosphere for all patients and visitors. Your responsibilities will include greeting guests with warmth, assisting them from their vehicles, and...
-
Enrollment Contact Representative
4 hours ago
Dedham, Massachusetts, United States Northeastern University Full timeAbout the OpportunityThe Enrollment Contact Representative serves as the front line contact for parents and students, assisting in the successful recruitment, enrollment, and retention of prospective and current Northeastern students. This role requires leadership and problem-solving skills to facilitate services for students.Key Responsibilities:Contact...
-
Casual Valet Guest Services Representative
2 weeks ago
Dedham, Massachusetts, United States Beacon Hill Hospitality Full timeJob OverviewBeacon Hill Hospitality is seeking dedicated individuals for the role of On Call Valet Attendant. Our ideal candidates are those who naturally enjoy assisting others and are committed to providing exceptional service. As a Valet Attendant, you will play a crucial role in ensuring a positive experience for all patients and visitors.Key...
-
Customer Engagement Specialist
1 week ago
Dedham, Massachusetts, United States Dedham Savings Full timeJob OverviewAt Dedham Savings, we prioritize being present for our clients throughout their financial journey. Our commitment extends to our employees, who are essential to our success over the years. We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible Spending Accounts, Retirement Plans, Life Insurance, and more.ROLE...
-
Customer Engagement Specialist
1 week ago
Dedham, Massachusetts, United States Dedham Savings Full timeJob OverviewAt Dedham Savings, we prioritize the journey of our clients by providing exceptional support in a professional and friendly manner. Our commitment to our employees is just as strong, ensuring a rewarding work environment that has sustained us for over 192 years. We offer a comprehensive benefits package, including Medical, Dental, Vision,...
-
Customer Engagement Specialist
2 weeks ago
Dedham, Massachusetts, United States Dedham Savings Full timeJob OverviewAt Dedham Savings, we prioritize our clients' journeys by providing exceptional support in a warm and professional manner. Our commitment to our employees is equally strong, as we recognize that our success over the past 192 years is due to their dedication. We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible...
-
Server Representative
3 days ago
Dedham, Massachusetts, United States Yard House Full timeAbout the Role:We are seeking a skilled and enthusiastic Server to join our team at Yard House. As a Server, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.Key Responsibilities:Take orders and serve food and beverages to guests in a timely and efficient manner.Provide...
-
Retail Sales Representative
2 weeks ago
Dedham, Massachusetts, United States Anthropologie Full timeJob Summary:A Sales Associate at Anthropologie is responsible for delivering exceptional customer experiences to drive sales and growth.Key Responsibilities:Engage customers in genuine conversations to build rapport and trust.Support a selling environment by suggesting products that meet customers' needs and preferences.Provide a seamless customer experience...
-
Retail Sales Associate
3 days ago
Dedham, Massachusetts, United States Vuori, Inc. Full time**Job Summary**Vuori, Inc. is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, driving sales growth, and maintaining a high level of product knowledge.**Key Responsibilities:**Forge lasting relationships with...
-
Retail Sales Associate
5 days ago
Dedham, Massachusetts, United States Vuori, Inc. Full timeAbout the RoleVuori, Inc. is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesCreate an Unforgettable Customer...
-
Retail Sales Associate
4 days ago
Dedham, Massachusetts, United States Vuori, Inc Full timeJob DescriptionVuori, Inc. is a dynamic and innovative athletic apparel company that is redefining the industry. We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team.Key ResponsibilitiesCustomer ExperienceForge lasting relationships with customers by providing exceptional service and product knowledge.Work...
-
Valet Service Attendant
2 weeks ago
Dedham, Massachusetts, United States Beacon Hill Hospitality Full timeJob OverviewAt Beacon Hill Hospitality, we seek individuals who are naturally inclined to assist others. The Valet Attendant plays a crucial role in ensuring a positive experience for all patients and visitors. This position involves offering a warm greeting, helping guests exit their vehicles, securely parking and retrieving cars, and sending them off with...
-
Valet Service Associate
2 weeks ago
Dedham, Massachusetts, United States Beacon Hill Hospitality Full timeJob OverviewAt Beacon Hill Hospitality, we seek individuals who are driven by a genuine desire to assist others. The Valet Attendant plays a crucial role in ensuring a pleasant experience for all patients and visitors. This position involves offering a warm greeting, helping guests exit their vehicles, securely parking and retrieving vehicles, and bidding...