Enrollment Contact Representative

1 day ago


Dedham, Massachusetts, United States Northeastern University Full time
About the Opportunity

The Enrollment Contact Representative serves as the front line contact for parents and students, assisting in the successful recruitment, enrollment, and retention of prospective and current Northeastern students. This role requires leadership and problem-solving skills to facilitate services for students.

Key Responsibilities:
  • Contact Operations: Provide frontline support and maintain knowledge of multiple departments, including Student Financial Services, Admissions, Office of Global Services, and the University Main Line.
  • Data and Record Management: Maintain accurate and clear records of student contacts in multiple data systems and provide feedback on issues/interests to improve the student experience.
Requirements:
  • Education: Minimum of Associate's Degree or equivalent.
  • Skills: Strong interpersonal, organizational, phone, and communication skills, with customer service experience and previous Contact Center experience ideal.
  • Technical Skills: Ability to understand and effectively communicate financial and university information and policies, with experience working with various databases and system software.
Additional Information:

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. The university values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.



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