Patient Access Coordinator

3 weeks ago


Myerstown, Pennsylvania, United States WellSpan Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Assistant I to join our team at WellSpan Health. As a Patient Access Assistant I, you will play a critical role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Conduct patient interviews to collect accurate financial, biographic, and demographic information for admission or registration.
  • Explain financial requirements to patients or responsible parties and collect deposits or deductibles as required.
  • Prepare pre-admission and admitting forms, facilitate room transfers, and prepare admitting and discharge reports.
  • Review pre-arrival, pre-admission, and admission information to ascertain missing registration information, verify insurance coverage, and eligibility.
  • Collect and review registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
  • Makes bed assignments based on patient preference, condition, and diagnosis.
  • Receives payments from patients and issues receipts.
  • Works with patients to investigate overpayments and research outstanding account balances.
  • Reconciles daily cash and verifies account balances.
  • Compiles and distributes information regarding patients' personal, insurance, and financial status.
  • Provides appropriate forms to billing and other departments.
  • Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
  • Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards.
  • Corresponds with patients to acquire required authorizations and assignments of benefits.
  • Maintains the insurance master file and updates as necessary.
  • Works with appropriate sources to coordinate precertification requirements with PROs, HMOs, and other contractual third parties.
  • Participates in department and office projects as assigned and makes proactive recommendations in updating department resources and reference materials.
Requirements
  • High School Diploma or GED required.
  • Less than 1 year of experience in current Access Operations Department required.
  • Certified Healthcare Access Associate (CHAA) upon hire required.
  • 8-week in-house registration procedures training upon hire required.
  • Medical terminology training upon hire required.
  • CRS & SRS training within 180 days required.
Preferred Qualifications
  • Excellent communication and interpersonal skills.
  • Annual Registration Accuracy of 98% or greater.

WellSpan Health is an Equal Opportunity Employer and is committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email. We will evaluate requests for accommodation on a case-by-case basis.



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