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Patient Access Coordinator
2 months ago
We are seeking a highly skilled Patient Access Assistant I to join our team at WellSpan Health. As a Patient Access Assistant I, you will play a critical role in ensuring the smooth registration process for patients, providing exceptional customer service, and maintaining accurate and up-to-date patient information.
Key Responsibilities- Conduct patient interviews to collect accurate financial, biographic, and demographic information for admission or registration.
- Explain financial requirements to patients or responsible parties and collect deposits or deductibles as required.
- Prepare pre-admission and admitting forms, facilitate room transfers, and prepare admitting and discharge reports.
- Review pre-arrival, pre-admission, and admission information to ascertain missing registration information, verify insurance coverage, and eligibility.
- Collect and review registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
- Makes bed assignments based on patient preference, condition, and diagnosis.
- Receives payments from patients and issues receipts.
- Works with patients to investigate overpayments and research outstanding account balances.
- Reconciles daily cash and verifies account balances.
- Compiles and distributes information regarding patients' personal, insurance, and financial status.
- Provides appropriate forms to billing and other departments.
- Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
- Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards.
- Corresponds with patients to acquire required authorizations and assignments of benefits.
- Maintains the insurance master file and updates as necessary.
- Works with appropriate sources to coordinate precertification requirements with PROs, HMOs, and other contractual third parties.
- Participates in department and office projects as assigned.
- Makes proactive recommendations in updating department resources and reference materials.
- Serves as the department and office Point Person when assigned.
- Trains new staff and provides ongoing support and instruction.
- Actively supports process flow improvement and provides constructive feedback to Supervisor.
- Resolves patient complaints in the absence of a supervisor.
- Serves as a resource and example to Level I staff.
- Assists patients with self-registration and arrival tasks on Welcome Kiosks or on patients' personal devices.
- High School Diploma or GED required.
- Less than 1 year of experience in current Access Operations Department required.
- Certified Healthcare Access Associate upon hire required.
- 6-8 week in-house registration procedures upon hire required.
- Medical terminology upon hire required.
- CRS & SRS Training within 180 days required.
This position requires standing, walking, sitting, reaching, talking, hearing, and repetitive motions. The ability to work in a fast-paced environment and maintain accuracy and attention to detail is essential.
