Registration and Customer Support Coordinator

4 weeks ago


Sacramento, California, United States Association of California School Administrators Full time
Job Title: Registration and Customer Support Coordinator

Are you a detail-oriented and customer-focused individual with excellent communication skills? Do you have experience in event management and customer service? We are seeking a highly organized and proactive Registration and Customer Support Coordinator to join our team at the Association of California School Administrators (ACSA).

Job Summary:

The Registration and Customer Support Coordinator will be responsible for managing the registration process for ACSA conferences and providing exceptional customer support to attendees and members. This role involves ensuring a seamless registration experience, handling inquiries, and resolving issues related to conferences and events.

Key Responsibilities:
  • Develop and manage online registration websites and registration processes for conferences, ensuring accuracy and clarity of event details.
  • Process attendee registrations, cancellations, modifications, and special requests in a timely manner, maintaining accurate and up-to-date records.
  • Manage payment processing, issue refunds, and generate invoices, coordinating with the financial services department to collect registration fees.
  • Compose and distribute event-related updates, reminders, and logistics information to attendees.
  • Order, prepare, and maintain registration materials required for each conference, and coordinate shipping of materials.
Onsite Conference Support:
  • Collaborate with IT staff to set up and support the registration desk, including setup and breakdown.
  • Assist with onsite registration during conferences, ensuring a smooth check-in process for attendees.
  • Offer on-site customer support by assisting attendees, speakers, and VIP guests with badge pickup and addressing other registration-related concerns.
  • Work with ACSA staff to ensure the registration desk is well-organized and fully staffed.
Customer Support:
  • Serve as the primary point of contact for conference attendees, responding to inquiries via phone, email, and online chat in a timely and professional manner.
  • Assist attendees with registration issues, including technical problems, payment issues, and conference-related questions.
  • Work closely with the Meeting and Event Planner to provide guidance on conference details, including schedules, accommodations, transportation, and onsite logistics.
  • Clarify and interpret program policies, procedures, rules, and regulations in response to registration inquiries.
Administrative and Database Support:
  • Maintain accurate and up-to-date records in the association's CRM and registration systems.
  • Monitor registrations and trends, run reports analyzing event data, ensuring all registrant data is accurate and up to date.
  • Ensure that all email communication adhere to the organization's branding and communication guidelines.
  • Maintain professional learning web pages via ACSA's content management system.
  • Keep up to date with the programs offered by the Professional Learning Services Department and collaborate with members and staff to provide information about these programs and the department.
  • Ability to act as a support staff to any Committee or Council as assigned.
  • Carries out additional duties as assigned and supports special projects as directed by the supervisor.
Working Conditions:
  • Sitting/standing while working at a computer workstation for extended periods.
  • Frequent travel (


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