Registration and Customer Support Coordinator
4 weeks ago
Are you a detail-oriented and customer-focused individual with excellent communication skills? Do you have experience in event management and customer service? We are seeking a highly organized and proactive Registration and Customer Support Coordinator to join our team at the Association of California School Administrators (ACSA).
Job Summary:The Registration and Customer Support Coordinator will be responsible for managing the registration process for ACSA conferences and providing exceptional customer support to attendees and members. This role involves ensuring a seamless registration experience, handling inquiries, and resolving issues related to conferences and events.
Key Responsibilities:- Develop and manage online registration websites and registration processes for conferences, ensuring accuracy and clarity of event details.
- Process attendee registrations, cancellations, modifications, and special requests in a timely manner, maintaining accurate and up-to-date records.
- Manage payment processing, issue refunds, and generate invoices, coordinating with the financial services department to collect registration fees.
- Compose and distribute event-related updates, reminders, and logistics information to attendees.
- Order, prepare, and maintain registration materials required for each conference, and coordinate shipping of materials.
- Collaborate with IT staff to set up and support the registration desk, including setup and breakdown.
- Assist with onsite registration during conferences, ensuring a smooth check-in process for attendees.
- Offer on-site customer support by assisting attendees, speakers, and VIP guests with badge pickup and addressing other registration-related concerns.
- Work with ACSA staff to ensure the registration desk is well-organized and fully staffed.
- Serve as the primary point of contact for conference attendees, responding to inquiries via phone, email, and online chat in a timely and professional manner.
- Assist attendees with registration issues, including technical problems, payment issues, and conference-related questions.
- Work closely with the Meeting and Event Planner to provide guidance on conference details, including schedules, accommodations, transportation, and onsite logistics.
- Clarify and interpret program policies, procedures, rules, and regulations in response to registration inquiries.
- Maintain accurate and up-to-date records in the association's CRM and registration systems.
- Monitor registrations and trends, run reports analyzing event data, ensuring all registrant data is accurate and up to date.
- Ensure that all email communication adhere to the organization's branding and communication guidelines.
- Maintain professional learning web pages via ACSA's content management system.
- Keep up to date with the programs offered by the Professional Learning Services Department and collaborate with members and staff to provide information about these programs and the department.
- Ability to act as a support staff to any Committee or Council as assigned.
- Carries out additional duties as assigned and supports special projects as directed by the supervisor.
- Sitting/standing while working at a computer workstation for extended periods.
- Frequent travel (
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