Customer Service Associate

4 days ago


Arlington Heights, Illinois, United States Geovanni Trujano - State Farm Agent Full time
Customer Service Representative

At Geovanni Trujano - State Farm Agent, we're seeking a skilled Customer Service Representative to deliver exceptional service to our valued clients.

Key Responsibilities:
  • Client Communication: Serve as the primary point of contact for clients, addressing inquiries and providing information about our insurance and financial products.
  • Problem-Solving: Ensure a positive customer experience by actively listening to clients, understanding their needs, and offering effective solutions.
  • Policy Management: Process policy changes, claims, and payments promptly and accurately.
  • Team Collaboration: Collaborate with the agent and team members to resolve customer concerns and provide comprehensive support.
  • Product Knowledge: Maintain a thorough understanding of our products and services to effectively assist clients.
Benefits:
  • Competitive Compensation: Enjoy a competitive compensation package.
  • Professional Development: Receive comprehensive training and ongoing professional development opportunities.
  • Health and Retirement Benefits: Enjoy health benefits and retirement benefits.
  • Continuing Education: Take advantage of continuing education benefits.
  • Paid Time Off: Enjoy paid time off, including vacation and personal/sick days.
  • Opportunities for Advancement: Explore opportunities for advancement within our agency.
Requirements:
  • Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills.
  • Problem-Solving Abilities: Demonstrate strong problem-solving abilities and attention to detail.
  • Teamwork: Ability to work effectively in a collaborative team environment.
  • Computer Skills: Proficient computer skills.
  • Customer Service Experience: Prior customer service experience is a plus but not required.


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