Customer Service Returns Specialist
3 weeks ago
**Job Title:** Customer Service Returns Specialist
**Estimated Salary:** $35,000 - $50,000 per year
Cavender's is a dynamic retail company seeking an experienced Customer Service Returns Specialist to join our team. As a Customer Service Returns Specialist, you will play a vital role in ensuring customer satisfaction by efficiently managing product exchanges and returns.
The successful candidate will be responsible for following safety and loss prevention protocols, maintaining a clean work environment, and providing exceptional customer service through various communication channels. This includes email, chat, and phone interactions. The ideal candidate will be self-motivated, detail-oriented, and team-oriented, with excellent communication skills.
**Responsibilities:
- Follow safety policies and procedures to ensure a safe working environment
- Follow loss prevention policies and procedures and report discrepancies to supervisor
- Maintain a solid knowledge base with the navigational skills to apply all expected procedures and processes within the OMS software application
- Proper receiving of all exchange/return products
- Maintain clean work area
- Maintain professional and courteous customer engagement via email, chat session, and phone delivering outstanding customer service
- Adhere to all company exchange/return system policies and procedures, to include LOCS Putaway (as needed)
- Maintain a professional and courteous relationship with all associates
- Perform other miscellaneous duties assigned as per supervisors and general office instructions
**Requirements:
- Must be at least 18 years old
- Basic math skills, ability to count, add, and subtract numbers quickly and accurately
- Able to accurately read labels, tickets, and other merchandise documentation
- Able to identify colors, sizes, quantity, label and SKU information
- Good written and oral communication skills
- Able to self-manage time to achieve daily order fulfillment requirements
- Ability to maintain positive and respectful behavior while working either independently with minimal supervision or in team environment
- Able to operate computer systems or handheld devices with minimal direction after receiving training
- Able to understand, speak, and read English with sufficient proficiency to follow safety, loss prevention, and other policies, procedures, training, and instructions
- Able to be punctual for assigned shift and remain alert throughout shift
- Able to work 8 and/or 12-hour shifts at all hours including weekends and holidays; must be able to work overtime
- Able to lift and carry merchandise weighing up to 50 lbs frequently throughout shift
- Able to raise and lower objects from one level to another frequently throughout shift
- Must have physical mobility to walk, stand, reach, pull, push, and bend continuously throughout shift
- Able to climb stairs and vertical ladders up to 10 ft
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