IT Specialist

This position is located at the State National Guard Headquarters in one of the following organizations:

• Deputy Chief of Staff for Information Management (J6/G6)
• USPFO
• Recruiting Retention Battalion

The incumbent will serve as an Information Technology (IT) Specialist responsible for delivering customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

1. Provides Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management.

2. Works in a tiered Service Desk environment involving support to multiple sites for the planning and delivery of information technology customer support services.

3. Coordinates support actions with user, other IT personnel, and higher levels as required.

4. Resolves problems to the extent possible before referring more difficult problems to appropriate levels.

• Enlisted (Current on-board Technicians Only)
• General Experience: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles.
• Specialized Experience: Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.