Customer Service Representative

4 days ago


Jefferson City, Missouri, United States State of Missouri Full time
Job Title: Associate Customer Service Representative

Join the Missouri Department of Revenue as an Associate Customer Service Representative and be part of a team dedicated to providing exceptional customer service to the citizens of Missouri.

About the Role:

This is a technical position within the Income Tax Bureau of the Taxation Division. As an Associate Customer Service Representative, you will work with individual income tax returns, corporate income tax returns, and property tax credit claims. You will analyze and adjust returns, notify individual income tax non-filers and under-reporters, sort and distribute correspondence, respond to customer inquiries through telephone calls, emails, and written correspondence, and process returned refunds.

Key Responsibilities:
  • Working with individual income tax returns, corporate income tax returns, and property tax credit claims
  • Analyzing and adjusting returns, notifying individual income tax non-filers and under-reporters
  • Sorting and distributing correspondence
  • Responding to customer inquiries through telephone calls, emails, and written correspondence
  • Processing returned refunds
Requirements:
  • Possess a high school diploma or high school equivalency certificate
  • Proficient computer skills
Why Work for the State of Missouri?

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees. The State of Missouri is an equal opportunity employer.



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