Deli Department Supervisor
2 weeks ago
About the Role:
Festival Foods is seeking a highly skilled and experienced Deli Department Manager to join our team. As a Deli Department Manager, you will be responsible for leading and managing a team of associates to deliver exceptional customer service and drive sales growth in the deli department.
Key Responsibilities:
- Leadership & Training: Lead, support, and reinforce Festival Foods culture and performance expectations. Provide thorough and consistent training for new and current deli associates, manage staff schedules, and support associates' professional development. Conduct performance reviews and provide coaching to enhance team performance.
- Staff Management: Partner with Human Resources to recruit and interview candidates, extend job offers, and manage staffing levels. Ensure effective onboarding and retention strategies, including follow-up training at 30, 60, and 90 days post-hire.
- Operational Management: Oversee deli labor goals, inventory management, and pricing accuracy. Place orders with vendors for special and vacation items and maintain proper signage throughout the deli department.
- Guest Service Excellence: Address guest concerns, resolve issues, and ensure exceptional service by living the boomerang principle. Contribute to the overall cleanliness and organization of the deli department.
- Profitability & Compliance: Manage gross profit goals, shrink control, and ensure adherence to all safety, food safety, and company policies. Document policy violations and conduct corrective actions in collaboration with HR and Store Director.
- Additional Duties: Prepare coaching sessions, performance reviews, and other documentation. Ensure accurate timekeeping and attendance records for deli associates.
Requirements:
- Education & Experience: High School Education or equivalent, with at least 5 years of leadership experience (including 2 years in a managerial role) preferred. Experience in retail, restaurant, or food service is preferred.
- Skills & Knowledge: Exceptional interpersonal and communication skills, with the ability to effectively lead and collaborate with a diverse team in a fast-paced environment. Strong understanding of retail food business, perishable department operations, and merchandising. Proficiency in technology and computer use.
- Safety & Compliance: Comprehensive knowledge of safety requirements and company policies. Ability to apply safety training and operate equipment such as hand jacks, slicers, and fryers. Must have or obtain a WI Certified Food Manager License (certification cost covered by Festival Foods)
Physical Demands & Work Environment:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Schedule:
The Deli Department Manager is a full-time salaried position. The typical schedule includes weekends, weekdays, and holidays, with one night shift per week and one late night per month. Shift times are subject to change based on store needs.
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