Deli Clerk

1 week ago

Hales Corners Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. Our company operates +40 full-service supermarkets across the state of Wisconsin.

Job Summary

We are seeking a Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service. As a Deli Clerk at Festival Foods, you will be responsible for providing excellent guest service, assisting guests with locating items, and fulfilling guest orders and special requests.

Key Responsibilities
  • Provide Helpful Service: Provide excellent guest service by greeting guests, answering questions, and addressing guest concerns.
  • Guest Assistance: Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
  • Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
  • Customer Service: Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
  • Quality Control: Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
  • Inventory Management: Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
  • Food Safety: Lead by example in maintaining food safety logs and adhering to all safety standards.
  • Efficiency: Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Requirements
  • Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
  • Communication Skills: Good oral and written communication skills.
  • Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
  • Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
  • Food Knowledge: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.
Benefits

We offer competitive compensation, opportunities for career growth, and a supportive work environment. Our associates receive support for their total well-being, including 3 weeks of paid parental leave, a fitness reimbursement program, and a 401(k) and Employee Stock Ownership Plan.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced, and service-oriented associates who represent a variety of backgrounds, perspectives, and talents.

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