Deli Department Supervisor

1 week ago

Verona Wisconsin, United States Festival Foods Full time
About Festival Foods

Festival Foods is a Wisconsin-based family- and employee-owned grocery retailer dedicated to delivering exceptional customer service and value to its guests.

Job Summary

We are seeking a highly skilled Deli Department Manager to lead our deli team and drive business growth in our food service environment.

Key Responsibilities
  • Lead and develop a high-performing deli team to achieve sales and customer satisfaction goals.
  • Provide comprehensive training and coaching to ensure team members have the skills and knowledge to excel in their roles.
  • Conduct regular performance reviews and implement corrective actions to enhance team performance.
  • Partner with HR to recruit and interview candidates, extend job offers, and manage staffing levels.
  • Develop and implement effective onboarding and retention strategies to ensure new hires are successful and engaged.
  • Oversee deli labor goals, inventory management, and pricing accuracy to drive business results.
  • Collaborate with vendors to place orders for special and vacation items and maintain proper signage throughout the deli department.
  • Address customer concerns, resolve issues, and ensure exceptional service by living the company's customer-centric principles.
  • Contribute to the overall cleanliness and organization of the deli department.
  • Manage gross profit goals, shrink control, and ensure adherence to all safety, food safety, and company policies.
Requirements
  • High School Education or equivalent, with at least 5 years of leadership experience (including 2 years in a managerial role) preferred.
  • Experience in retail, restaurant, or food service is preferred.
  • Exceptional interpersonal and communication skills, with the ability to effectively lead and collaborate with a diverse team in a fast-paced environment.
  • Strong understanding of retail food business, perishable department operations, and merchandising.
  • Proficiency in technology and computer use.
  • Comprehensive knowledge of safety requirements and company policies.
  • Ability to apply safety training and operate equipment such as hand jacks, slicers, and fryers.
Work Environment
  • Stand in one place for a long period of time, bend, stoop, and kneel regularly.
  • Full range of upper body motion.
  • Lifting up to 50 pounds on a frequent basis.
  • May be exposed to varying temperatures such as refrigerators, freezers, kitchens, and sales floor.
Benefits
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety.
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans.

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