Optometric Support Specialist

4 days ago


Baltimore, Maryland, United States Hero Practice Services Full time
Job Summary

Hero Practice Services is seeking a highly skilled and detail-oriented Optometric Support Specialist to join our team. As a key member of our Vision department, you will play a vital role in ensuring a positive patient experience by executing administrative and optometric duties with precision and care.

Key Responsibilities
  • Confirm patient appointments and send reminders via phone or email
  • Accurately collect patient information, medical history, and process payments during check-in and check-out
  • Assist Optometrists during exams by pre-testing patients, scribing, and finding suitable glasses
  • Maintain a clean, sterile, and patient-centric working environment
  • Ensure strict compliance with State, Federal, and other regulations, including OSHA, WC, Dental Board, HIPAA, ADA, and DOL
Requirements
  • High school diploma or equivalent
  • One year of administrative and customer service experience
  • Optometric experience preferred, but comprehensive training will be provided
  • Strong interpersonal skills and a desire for professional growth
  • Excellent organizational skills and knowledge of optometry
Benefits
  • Monthly Bonus Plan
  • Comprehensive Medical, Dental, Vision, and Retirement Savings Plan
  • Disability Insurance and other benefits
  • Professional Advancement Opportunities in a growing healthcare group
Physical Requirements

This position requires a full range of body motion, including sitting, walking, standing, talking, and lifting up to 25 pounds.



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