Service BDC Coordinator
3 weeks ago
We are seeking a highly motivated and customer-focused Service BDC Coordinator to join our team at Moss Bros. Chrysler Dodge Jeep Ram Riverside. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to inquiries, and following up with leads.
In this role, you will be working closely with our sales team to ensure seamless communication and coordination between customers and dealership resources. Your strong computer skills and ability to work in a fast-paced environment will be essential in utilizing our CRM tracking system and maintaining accurate records.
We offer a competitive salary of $18.00 per hour, plus a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, 401(k) plan, and paid vacation time. If you are a team player with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Answer customer calls and establish follow-up appointments
- Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
- Utilize CRM tracking system daily
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