Service Delivery Coordinator

3 weeks ago


Riverside, California, United States Recruit Staff HR Full time
Job Summary

We are seeking a highly skilled Service Delivery Coordinator to join our team at Recruit Staff HR. This role is ideal for individuals who possess excellent communication and organizational skills, with the ability to multitask and work in a fast-paced environment.

About the Role:

  • This position involves scheduling labor for service requests, ensuring timely and efficient service delivery to our clients.
  • You will be responsible for handling incoming calls, creating service tickets, and maintaining clear communication with all stakeholders throughout the service process.
  • Your strong customer service skills will enable you to provide courteous and professional interactions with builders, homeowners, and company employees.

Responsibilities:

  1. Handle Incoming Calls: Receive and manage service requests from builders, homeowners, and company employees regarding damaged products or warranty issues.
  2. Create Service Tickets: Document service requests accurately and create service tickets for screen and screen door services.
  3. Schedule Labor: Coordinate and schedule labor for service requests, ensuring timely and efficient service delivery.
  4. Communicate with Builders: Maintain regular communication with builders to confirm receipt of service requests, inform them of scheduled service dates, and provide updates on the status of service requests.
  5. Customer Service: Ensure courteous and professional interactions with all stakeholders, addressing any concerns or issues promptly and effectively.

Qualifications:

  • Excellent Communication Skills: Possess strong verbal and written communication skills to interact effectively with clients and colleagues.
  • Organizational Ability: Demonstrate strong organizational and multitasking abilities to handle multiple tasks and priorities.
  • Ability to Work Independently: Show ability to work independently and as part of a team, with minimal supervision.
  • Experience in Customer Service: Have experience in customer service or a related field, preferably in the windows and doors industry.

Estimated Salary: $45,000 - $55,000 per annum, depending on experience.

Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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