Lead Cashier Supervisor

2 months ago


Shreveport, Louisiana, United States Horn Holdings Full time
Job Overview

Position: Shift Leader

Role Summary:

The Shift Leader is responsible for overseeing the cashiers during their shift to guarantee exceptional customer service. This role includes training new employees efficiently and maintaining cashier skills to adapt to any changes in processes, procedures, or policies. The Shift Leader operates the cash register to accurately process customer transactions across various retail items including gas, deli, grocery, and more.

Key Responsibilities:

  1. Supervise and train new cashiers to ensure high standards of service.
  2. Handle cash, checks, or card payments from customers, ensuring accurate change is provided.
  3. Perform cash drawer counts at the start and end of shifts to ensure accuracy.
  4. Verify cash drops and assist cashiers with change as necessary.
  5. Ensure compliance with opening and closing procedures.
  6. Record daily transaction amounts to balance the cash drawer.
  7. Assist customers with their purchases, including bagging merchandise and issuing receipts.
  8. Maintain price accuracy and monitor changes in pricing for various items.
  9. Restock and organize shelves, ensuring items are properly priced.
  10. Ensure compliance with age restrictions for the sale of regulated items.
  11. Promote customer satisfaction through positive interactions and service.
  12. Greet customers warmly as they enter the store.

Essential Skills:

The ideal candidate will demonstrate the following competencies:

  • Leadership: Inspires and motivates team members; effectively influences others.
  • Problem Solving: Addresses issues promptly and works well in team settings.
  • Customer Service: Manages challenging customer situations with professionalism.
  • Interpersonal Skills: Maintains confidentiality and listens actively.
  • Communication: Clearly articulates information and responds to inquiries effectively.
  • Teamwork: Collaborates with team members to achieve common goals.
  • Professionalism: Treats others with respect and maintains composure under pressure.
  • Dependability: Follows through on commitments and meets deadlines.
  • Initiative: Proactively offers assistance and takes on responsibilities.

Qualifications:

To be successful in this role, candidates must possess the following:

  • Ability to read and comprehend basic instructions and correspondence.
  • Mathematical skills to perform basic calculations.
  • Reasoning skills to follow detailed instructions and solve problems.
  • Proficiency in using cash registers and handling cash transactions.

Physical Requirements:

This position requires the ability to stand for extended periods and perform various physical tasks.

Certifications:

Maintaining valid state certifications and licenses is essential for this role.


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