Shift Lead Position

4 days ago

Shreveport, Louisiana, United States Horn Holdings Full time
Job Description

At Horn Holdings, we are seeking a highly skilled and motivated Shift Lead to join our team. As a Shift Lead, you will be responsible for supervising cashiers on the shift to ensure quality customer service. You will train all new hires in a timely and proficient manner, maintain cashier skills at all times, and operate the cash register to itemize and total customers' purchases.

Key Responsibilities:

  • Train and develop all new hires
  • Collect cash, check, or charge payment from customers, make change for cash transactions
  • Count money in the cash drawer at the beginning and end of the work shift to ensure money balances with sales
  • Verify all cash drops
  • Make change for cashiers as needed
  • Ensure open/close of shifts are done in a timely manner according to policy
  • Record daily transaction amounts from the cash register to balance the drawer
  • Bag merchandise, issue receipts, and redeem promotional coupons
  • Review price sheets to note price accuracy and changes on gas, deli, beer, liquor, or tobacco and all sale items
  • Record prices and departments in an accurate manner on the register to ensure taxable items and totals are correct
  • Stock and clean shelves, and mark prices on items
  • Use the register to swipe all identification to sell tobacco, beer, liquor, and lottery tickets to ensure of legal age to purchase
  • Promote and ensure customer satisfaction on all purchases
  • Greet all customers as they enter the store

Competencies:

  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others
  • Problem Solving- Identifies and resolves problems in a timely manner. Works well in group problem-solving situations; uses reason even when dealing with emotional or difficult customers
  • Customer Service- Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service or assistance; meets commitments
  • Interpersonal Skills- Focuses on solving conflict, not blaming; maintains confidentiality; Listens to others without interrupting; Keeps emotions under control
  • Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification: Responds well to questions
  • Written Communication- Writes clearly and informatively; presents numerical data effectively; Able to read and interpret written information
  • Teamwork- Balances team and individual responsibilities: Gives and welcomes feedback; Contributes to building a positive team spirit: Puts success of team above own interests; Support everyones efforts to succeed.
  • Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follows through on commitments
  • Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Attendance/Punctuality- Is consistently at work on time; Ensures work responsibility are covered when absent; Contacts management according to attendance policy when a situation arises and wont be able to meet scheduled shift.
  • Dependability- Follow instructions, Responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes task on time or notifies appropriate person on an alternate plan
  • Initiative- Volunteers readily; ask for and offers help when needed

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