Construction Coordinator

2 days ago

Puyallup, Washington, United States SERVPRO Team Friermuth Full time
Job Summary

We are seeking a highly skilled and organized Construction Coordinator to join our team at SERVPRO Team Friermuth. As a key member of our operations team, you will be responsible for coordinating customer calls, project monitoring, tracking, and coordination. This role also involves general office duties such as drafting correspondence, filing, and creating reports.

Key Responsibilities
  • Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
  • Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
  • Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
  • Assist with customer service and management of the customer experience.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
  • Monitor and ensure client requirements are followed.
  • Assist with scheduling all warranty activities.
  • Enter lead/jobs into the operating system and make sure all information in the project is correct.
  • Educate customers on the process.
  • Review and validate project file documentation.
  • Maintain customer and client communications.
  • Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
  • Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
  • Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
  • Ensure all paperwork is complete with the customer and client.
  • Interface with Subcontractors for availability.
  • Sign up new Subcontractors and maintain insurance and licensing.
  • Assist in identifying and qualifying resource providers.
  • Maintain Work-in-Progress (WIP) board.
  • Maintain internal and external communications.
  • Assist in collections activities.
  • Perform project close-out.
What We Offer
  • A competitive pay rate.
  • Opportunity to learn and grow.
  • A supportive and inclusive work environment.
  • A chance to work with a purpose and make a difference in the community.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
Why Join Us

At SERVPRO Team Friermuth, we value our employees and offer a range of benefits, including competitive pay, opportunities for growth and development, and a supportive work environment. We are committed to making a positive impact in our community and are looking for like-minded individuals to join our team.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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