Reception and Concierge Supervisor

5 days ago


Cleveland, Ohio, United States New Waterloo Full time
Key Responsibilities
  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
  • Work closely with hotel leadership to oversee the day-to-day operations of the hotel while supporting all aspects of the guest experience
  • Assist in managing the departmental budget + P&L and communicate relevant goals and strategies to the team
  • Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience
  • Establish and develop guest loyalty through guest retention initiatives
  • Support the development and long-term strategic planning of all retail initiatives at the property level
  • Assist in developing concierge program initiatives and cultivate relationships within the community

We are looking for a highly motivated and organized individual who can lead by example and inspire our team to deliver exceptional service to our guests.



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