Front Office Operations Manager

6 days ago


Cleveland, Ohio, United States New Waterloo Full time
About Fidelity Hotel

Fidelity Hotel is an adaptive reuse project located in Cleveland, OH. This historic hotel features 97 guest rooms & suites, a full-service restaurant, bar, event & meeting spaces, and a private dining room.

Job Description

The Assistant Front Office Manager is responsible for overseeing the reception, concierge, night operations, valet, and reservation sales teams. Collaborating with all internal departments, the Assistant Front Office Manager ensures seamless guest experiences and assists in leading the front-of-house operations for the hotel.

Responsibilities:
  • Oversee day-to-day operations of the hotel while supporting all aspects of the guest experience
  • Manage departmental budget and P&L, communicating relevant goals and strategies to the team
  • Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience
  • Establish and develop guest loyalty through retention initiatives
  • Support development and strategic planning of retail initiatives at the property level
  • Cultivate relationships within the community through concierge program initiatives
  • Provide training and development opportunities for supervisors and team members
  • Maintain consistent, clear, and efficient communication throughout hotel operations teams
  • Build and maintain relationships with other New Waterloo hotels and outlets
Requirements:
  • High school diploma or equivalent preferred
  • 1+ years experience in hotel room operations; high-volume, luxury hotel setting preferred
  • Strong understanding of hospitality principles and practices
  • Excellent communication and time management skills
  • Patient and able to remain calm in stressful situations
Benefits

We offer competitive wages and the following benefits for full-time employees:

  • Up to 3 weeks paid time off annually
  • 50% off discount at most New Waterloo restaurants
  • Health, vision, dental benefits
  • 401K matching
  • Paid holidays
  • Volunteer pay
  • Tuition reimbursement
  • Referral bonuses
  • Discounts at our shops, hotels, local partnerships

Estimated Salary: $60,000/year



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