Student Success Consultant

2 months ago

Denver, Colorado, United States Community College of Denver Full time

POSITION OVERVIEW

The Student Success Consultant operates under the guidance of the Senior Academic Consultant and the Director of Advising, Retention, and Persistence. The role is pivotal in fostering the retention, persistence, and graduation of both new and returning students. This position empowers students by providing them with precise and up-to-date information regarding academic offerings and institutional policies, encouraging them to take charge of their educational journeys and career choices, while also connecting them with supportive resources available on campus.

The primary objective of this role is to enhance the retention and successful completion rates of students at the Community College of Denver. Student Success Consultants are dedicated to supporting their assigned students throughout their academic tenure, adhering to key benchmarks and an advising philosophy that motivates students to complete their certificate or degree requirements, transition to a four-year institution, or prepare for the workforce upon graduation. Staff members are expected to embody the mission, vision, and philosophy of the community college.

Key Responsibilities

Student Guidance and Pathways

  • Provide comprehensive advisement to assist students in achieving their academic and career aspirations.
  • Guide students through the various pathways and cluster offerings at CCD, collaborating to identify appropriate placements based on assessment criteria, and tailoring academic planning to align with their goals.
  • Maintain a thorough understanding of enrollment and financial aid regulations, academic program specifics, and CCD's offerings.
  • Document all advising interactions accurately using designated systems such as Banner and STEAR.
  • Manage advisee caseloads in accordance with the advising model, ensuring students are making satisfactory progress.

Communication and Service Excellence

  • Engage with all relevant stakeholders to address individual student needs effectively, utilizing the Early Alert System and making referrals to appropriate resources.
  • Continuously update knowledge of program pathways and academic options through professional development and training.

Monitoring Student Progress and Completion

  • Support students in transitioning from guided advising to independent decision-making, including major declaration, progress tracking, and course registration.
  • Provide accurate guidance regarding degree and certificate requirements to ensure adherence to program plans, facilitating successful transfers or workforce readiness.

Professional Growth

  • Engage in ongoing professional development through participation in meetings, training sessions, and campus committees.

Additional Responsibilities

Other duties may be assigned as necessary.

Qualifications

MINIMUM REQUIREMENTS:

Any equivalent combination of education, experience, knowledge, skills, and abilities.

Education:

Bachelor's Degree in Education, Psychology, Counseling, Sociology, or a related discipline.

Experience:

Two (2) years of experience in academic advising or counseling within higher education or related fields.

Knowledge/Skills/Abilities:

  • Understanding of academic advising and career development methodologies.
  • Experience working with diverse student populations, including first-generation and low-income students.
  • Strong interpersonal skills to provide exceptional service to students.
  • Ability to foster student learning and development effectively.
  • Flexibility to work varied hours, including evenings and weekends.
  • Proficiency in MS Office Suite and similar applications.
  • Capability to collaborate effectively within a team environment.

PREFERRED QUALIFICATIONS:

Education:

Master's Degree in Education, Psychology, Counseling, Sociology, or a related field.

Experience:

Three (3) years of experience in academic advising or counseling in higher education or related fields.

Knowledge/Skills/Abilities:

  • Bilingual proficiency.
  • Familiarity with student information systems such as Banner.
  • Understanding of academic pathways and requirements.
  • Knowledge of workforce education trends and career options.
  • Ability to connect students with community resources and support services.
  • Effective presentation and communication skills for various settings.

Equipment Utilized:

  • Computers
  • Office equipment (copiers, fax machines, scanners, etc.)

Additional Information

The Community College of Denver is committed to serving a diverse student population and providing impactful career paths that enhance the lives of our students.

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