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Client Support Technician
2 months ago
The Hospital Services Program is tailored to offer our clients a single point of contact for all their requirements. Central to this initiative are patient care, prompt issue investigation, and effective communication with our hospital partners. A member in this role will be responsible for examining and resolving all client concerns in a timely manner while ensuring proper documentation to uphold patient care standards.
Work Schedule: 1st shift, Monday – Friday, 9am – 6pm.
Key Responsibilities:
- Facilitate the Complaint Management System.
- Provide guidance to clients conducting validation studies.
- Offer technical assistance to the Sales Department and their clients; deliver technical training as necessary.
- Collaborate with Quality Engineering to troubleshoot and resolve device performance challenges.
- Manage telephone inquiries, maintain logs and records, demonstrate organizational skills, and exhibit proficiency with numerical data.
- Possess basic knowledge of Windows, MS Word, Excel, and Access.
- Exhibit strong technical aptitude.
- Simplify complex concepts into understandable terms for end users.
Qualifications:
- Bachelor's degree in Biology, Chemistry, Medical Technology, or a related scientific field.
- At least 1 year of clinical laboratory testing experience is necessary for the Technologist level.
- Ability to work autonomously as well as collaboratively within a team.
- Proficient in computer usage; familiarity with laboratory information systems is advantageous.
- High attention to detail coupled with strong communication and organizational abilities.
- Must successfully pass a standardized color vision screening.
- Willingness to work overtime or alternative shifts based on business needs.
Benefits: All job offers will be contingent upon a candidate's skills, relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits, including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid Time Off (PTO) or Flexible Time Off (FTO), Commissions, and Company bonuses where applicable.
Equal Opportunity Employer:
As an EOE/AA employer, LCH Lab. Corp. of America Holdings is committed to diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. Employment decisions are made based on business needs and individual qualifications without discrimination based on race, religion, color, national origin, gender, family or parental status, marital status, sexual orientation, gender identity, disability, or any other legally protected characteristic.
We encourage all qualified individuals to apply.
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