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Senior Casualty Claims Manager

2 months ago

Phoenix, Arizona, United States Chubb Full time
Job Summary

We are seeking a highly experienced and skilled Senior Casualty Claims Manager to lead our team of adjusters in Phoenix, Arizona. As a key member of our organization, you will play a vital role in ensuring the efficient handling of caseloads, delivering exceptional customer service, and driving the resolution of claims for our esteemed clients.

Key Responsibilities
  1. Leadership and Supervision: Provide strategic leadership and supervision to a team of adjusters, ensuring timely and accurate claims processing.
  2. Operational Oversight: Oversee the day-to-day operations of the casualty department, including workload distribution, performance management, and training.
  3. Risk Management: Drive initiatives to recognize and mitigate risk exposure, and provide expert guidance and oversight to direct reports on claim investigation, evaluation, and resolution.
  4. Decision-Making: Make timely and appropriate decisions in complex claim scenarios, ensuring fair settlements and adherence to company policies and industry best practices.
  5. Performance Management: Demonstrate expertise in performance management, salary administration, training, staff development, and succession planning to cultivate a high-performing team.
  6. Communication: Articulate communicator who collaborates and supports others in achieving corporate and personal objectives, while maintaining a customer-centric approach.
  7. Knowledge and Expertise: Possess a robust knowledge of Chubb's systems, procedures, claims handling philosophy, and claims handling requirements/protocols.
  8. Relationship Management: Manage business relationships with both internal and external customers, effectively investigating and resolving issues and complaints in a fair and equitable manner.
  9. Insurance Expertise: Demonstrate full proficiency in insurance contracts, investigation techniques, legal requirements, and insurance regulations to ensure accurate evaluation and coverage analysis.
Requirements
  1. Education: Bachelor's degree in a relevant field or equivalent combination of education and experience.
  2. Experience: Minimum of 7 years of experience in casualty claims management or a related field.
  3. Knowledge and Skills: Extensive knowledge of insurance policies, coverage, and claims handling procedures.
  4. Leadership and Management: Exceptional leadership and management skills, with a proven track record of motivating and developing high-performing teams.
  5. Problem-Solving and Decision-Making: Demonstrated ability to analyze and evaluate complex claim situations, make informed decisions, and set appropriate action plans to resolve claims efficiently.
  6. Communication and Negotiation: Excellent written and verbal communication skills, with the ability to effectively communicate complex concepts and negotiate with internal and external stakeholders.
  7. Regulatory Compliance: In-depth understanding of statutory and regulatory fair claims practices and commitment to their adherence.
  8. Technical Skills: Proficient in Microsoft Office Suite and experience using claims management software.
  9. Attention to Detail: Impeccable attention to detail and accuracy in claim documentation and reporting.
  10. Time Management: Proven ability to prioritize tasks, manage multiple projects simultaneously, and meet tight deadlines.
  11. Licensing and Certification: Must hold a valid Property and Casualty (P&C) license, or ability to obtain one within a specified timeframe.
  12. Travel: Willingness to travel for business purposes, up to 20% of the time.