Front of House Team Member
4 weeks ago
We are seeking a highly motivated and enthusiastic Front of House Team Member to join our team at Stonefire Grill. As a Front of House Team Member, you will be responsible for providing exceptional service to our guests, working collaboratively with the Restaurant Team to ensure a memorable dining experience.
Key Responsibilities:- Lead through service, supporting and empowering the entire Restaurant team to deliver exceptional guest experiences.
- Maintain a Team and Guest focus, demonstrating respect and loyalty to the team every shift.
- Understand your role as a Restaurant partner and team player, working together with Managers, Heart of the House and Front of the House Team Members to achieve common goals.
- Ensure Points of Service and service standards are maintained throughout the shift through personal interaction with guests.
- Touch tables and engage with guests to ensure guest expectations are exceeded, partnering with Managers in handling guest recovery interactions.
- Participate in preorder taking, entering orders into POSI, and packing of equipment and food.
- Adhere to all Health Department and sanitation standards, keeping the restaurant in a clean, comfortable, and inviting state.
- Attend all scheduled team meetings and bring suggestions for improvement.
- Experience in a Fast Casual Restaurant preferred, but not required.
- Passionate, fun, positive, and results-oriented.
- Organized and detail-oriented.
- Exceptional communication skills, with the ability to read and speak English.
- At least 16 years of age.
- Able to reach, bend, stoop, and frequently lift up to 35 pounds, with any lifting over 35 pounds requiring team lifting.
- Able to work in a standing position for long periods of time (up to 8 hours on occasion).
- Able to work in a fast-paced environment.
- Able to hear with 100% accuracy with correction.
- Able to see 20/20 with correction.
- Have or obtain California Food Handler and Responsible Beverage certifications before commencing work, with certification maintained throughout employment.
- Clean non-slip shoes.
- Socks must be worn.
- Clean black non-denim pants.
- Clean company-supplied shirt, name tag, and apron.
- Daily bathing and use of deodorant.
- We lead through service.
- We care for each other and value our relationships.
- We care for our guests and community.
- We treat everyone with equal dignity and respect.
- We are committed to excellence and have integrity in all that we do.
- We have FUN while we work.
- We are a team driven by loyalty and mutual support.
- We are committed to the ongoing development of each other.
- We empower through praise and accountability.
- We are Happy To Serve.
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