Customer Service Representative

3 days ago


Wilmington, Delaware, United States Agilent Full time
Job Opportunity

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our Consumables Customer Service Team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Handle a high volume of customer inquiries via phone, email, and chat.
  • Resolve customer issues and concerns in a timely and professional manner.
  • Place customer orders and maintain accurate records.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions.
  • Continuously improve processes and procedures to enhance customer experience.

Requirements:
  • Bachelor's degree or equivalent experience.
  • 2+ years of customer service experience with a strong focus on problem-solving and communication.
  • Proficient in Microsoft Office Suite and CRM software.
  • Excellent interpersonal and time management skills.
  • Able to work in a fast-paced environment with multiple priorities.

About Agilent:

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity and inclusion in the workplace and are committed to creating a work environment that is free from discrimination and harassment. We are an equal opportunity employer and welcome applications from diverse candidates.

Travel Required:
No

Schedule:
Full time

Shift:
Day

Duration:
No End Date

Job Function:
Customer Service

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