Customer Service Representative
3 days ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our Consumables Customer Service Team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Handle a high volume of customer inquiries via phone, email, and chat.
- Resolve customer issues and concerns in a timely and professional manner.
- Place customer orders and maintain accurate records.
- Develop and maintain strong relationships with customers to ensure high levels of satisfaction.
- Collaborate with internal teams to resolve complex customer issues.
- Stay up-to-date with product knowledge and industry trends to provide informed solutions.
- Continuously improve processes and procedures to enhance customer experience.
Requirements:
- Bachelor's degree or equivalent experience.
- 2+ years of customer service experience with a strong focus on problem-solving and communication.
- Proficient in Microsoft Office Suite and CRM software.
- Excellent interpersonal and time management skills.
- Able to work in a fast-paced environment with multiple priorities.
About Agilent:
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity and inclusion in the workplace and are committed to creating a work environment that is free from discrimination and harassment. We are an equal opportunity employer and welcome applications from diverse candidates.
Travel Required:
No
Schedule:
Full time
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service
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