Technical Support Specialist

1 week ago


Natick, Massachusetts, United States The MathWorks Inc Full time
Job Summary

MathWorks is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, troubleshooting and resolving installation and licensing issues, and collaborating with cross-functional teams to drive process and policy improvements.

Key Responsibilities
  • Provide exceptional customer support via phone, email, and other methods
  • Troubleshoot and resolve installation and licensing issues on Windows, MacOS, and Linux platforms
  • Collaborate with team members to identify and implement process and policy improvements
  • Participate in projects and work with different areas of the organization to expand your skillset
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or STEM field
  • 6-12 months of IT experience
  • Experience in a customer-facing role
  • Working knowledge of Linux, Windows, Mac, Networking, and License Management
  • Ability to identify and implement process and policy improvements
What We Offer

MathWorks offers a hybrid work-from-home model, featuring both home-office flexibility and in-office meeting days for optimized collaboration. We provide training and hands-on learning opportunities to help you grow in your career.



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