Sales Coordinator

21 hours ago

White Plains, New York, United States Sonesta International Hotels Full time
Job Title: Sales Coordinator

At Sonesta International Hotels, we are seeking a highly skilled and organized Sales Coordinator to join our team. As a Sales Coordinator, you will play a crucial role in executing the sales strategy of the hotel, ensuring that occupancy, average daily rate, extended stay, and market share goals are achieved.

Key Responsibilities:
  • Assist with client requests in a timely manner and efficiently handle all inquiries in absence of the Director of Sales and/or sales managers.
  • Perform general administrative duties, including contracts, meeting room logistics, group rooming lists, and compiling/updating reports as needed.
  • Coordinate general office functions, including purchasing of office supplies, messages, contracts, answering phones, guests' requests, and assisting with site inspections when needed.
  • Ensure accurate and thorough information is provided to clients, and ask specific questions to qualify the caller to the appropriate manager.
  • Audit space blocked space in Delphi as turned over by Group Sales Managers and ensure all guestroom and meeting space blocks have accurate Food and Beverage forecasting, banquet staff, and guestroom/meeting room availability.
  • Submit proposals for smaller group inquiries on behalf of the sales managers.
  • Respond to client calls and special requests, and obtain final details, dates, times, and hotel room and meeting room requirements.
  • Regularly follow-up with clients and maintain accurate and updated information.
  • Resolve requests and/or complaints to the satisfaction of the guest, and inform supervisor of major problems, complaints, disturbances, or dissatisfied clients.
  • Input leads into DELPHI and maintain an active trace/follow-up system for all incoming inquiry calls.
  • Produce Contracts, Form Letters, Banquet Event Orders, Daily Reports, Group Resumes, and Diagrams as merged from computer operating system DELPHI.
  • Work with the Social Media agency to capture content.
  • Generate complete and correct daily event schedules and reader boards.
  • Prepare and stay on top of weekly reports and distribution.
  • Build room blocks in Delphi, and manage small group room blocks as needed.
  • Develop creative attractive menu presentations for potential clients.
  • Maintain knowledge of all hotel services and features and hours of operation.
Requirements:
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
  • Problem-solving, reasoning, motivating, organizational, and training abilities.
  • Experience with Microsoft Office and Opera systems preferred.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting, or pulling items weighing up to 25 pounds.
  • Frequently handling objects and equipment.
Benefits:

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including:

  • Medical, Dental, and Vision Insurance.
  • Health Savings Account with Company Match.
  • 401(k) Retirement Plan with Company Match.
  • Paid Vacation and Sick Days.
  • Sonesta Hotel Discounts.
  • Educational Assistance.
  • Paid Parental Leave.
  • Company Paid Life Insurance.
  • Company Paid Short Term and Long Term Disability Insurance.
  • Various Employee Perks and Discounts.
  • Hospital Indemnity.
  • Critical Illness Insurance.
  • Accident Insurance.

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