Fitness Experience Coordinator
4 days ago
Overview
The Member Experience Agent is a vital role at QNTM Fit Life, serving as the face of our gym and a key point of contact for members and guests. This position requires a high level of customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Meet and greet members and guests with a friendly attitude and a smile, ensuring a positive first impression of our gym.
- Assist members and guests with their needs, providing efficient and professional service.
- Answer phone calls in a timely manner, using a provided script to direct calls to the appropriate staff members.
- Perform various administrative tasks, including filing agreements, processing payments, and updating member information.
- Set up fitness assessments for new members and ensure that all necessary paperwork is completed.
- Clean and maintain the gym, including the locker rooms, inventory, and point-of-sale systems.
- Ensure that all World Gym policies and procedures are followed, and that members and staff are aware of and adhere to these guidelines.
Requirements
- High school diploma or equivalent required; some college education preferred.
- Current CPR and AED certification required.
- Excellent customer service skills and ability to communicate effectively with members, guests, and staff.
- Ability to work in a fast-paced environment and multitask with ease.
- Basic math and verbal skills, as well as understanding of basic accounting principles and cash processing procedures.
- Computer skills and efficient typing ability required.
- Overnight work experience preferred.
Reporting
This position reports directly to the Operations Manager.
Education
High school diploma and/or some college education preferred.
Certifications
Current CPR and AED certification required.
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