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Customer Service Representative
2 months ago
At Samra Organization, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and providing top-notch support to our clients.
Key Responsibilities- Customer Engagement: Develop and maintain strong relationships with customers through friendly, professional, and helpful interactions.
- Sales and Upselling: Promote our products and services, identify upselling opportunities, and meet or exceed sales targets.
- Problem Solving: Resolve customer inquiries, complaints, and issues promptly and effectively.
- Product Knowledge: Maintain a strong understanding of our product offerings to provide accurate information and recommendations to customers.
- Documentation: Accurately document customer interactions and maintain records of sales, inquiries, and issues.
- Team Collaboration: Collaborate with colleagues to achieve team goals, share insights, and provide assistance when necessary.
- Compliance: Ensure that all interactions and sales adhere to company policies and industry regulations.
- Education: High school diploma or equivalent (Associate or Bachelor's degree a plus).
- Experience: Previous experience in customer service and sales is preferred but not required.
- Skills: Excellent communication and interpersonal skills, ability to work independently and be self-motivated, basic computer skills, and familiarity with CRM software (training will be provided).
- Work Environment: Reliable high-speed internet connection and a quiet workspace.
- Competitive Compensation: Competitive wages with bonus opportunities.
- Flexible Work Arrangement: Flexible work hours and work-from-home arrangement.
- Ongoing Development: Ongoing training and professional development opportunities.
- Leadership Opportunities: Leadership opportunities available to those who qualify.
