IT Support Specialist

5 days ago


Novi, Michigan, United States Pomeroy Technologies, LLC. Full time
Job Opportunity

We are seeking a skilled IT Support Technician to join our team at Pomeroy Technologies, LLC. in Novi, MI.

This is a 15-month contract with potential to extend or convert to hire in the future.

The successful candidate will provide technical support to user devices, A/V support to critical meetings, and follow procedures in documenting customer issues and troubleshooting steps.

Key Responsibilities:

  • Provide technical support to laptops, PCs, printers, and mobile devices.
  • Provide A/V support to critical meetings.
  • Document customer issues, troubleshooting steps, and resolution in the call tracking tool.
  • Promote customer relations in line with company plans and policies.
  • Install and maintain hardware and software.
  • Work with next-level support for the resolution of issues.
  • Convey customers' perspectives to project teams responsible for newly implemented products and existing product enhancements.

Requirements:

  • 4+ years of experience in desktop hardware and software support.
  • Experience working on Windows 10, Windows 11, and Windows Server-based devices.
  • Ability to facilitate clear understanding of business processes, goals, and drivers to define system, process, and training solutions.
  • Understanding of support to VIPs.
  • Ability to install and maintain customer equipment and/or software.
  • Ability to monitor workload and prioritize call tickets.
  • After-hours support when required.

Pomeroy Technologies, LLC. is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.


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