SAP Support Specialist II
1 month ago
Richard Wolf Medical Instruments is seeking a highly skilled SAP Support Specialist II to join our team in Vernon Hills. As a key member of our Revenue Accounting & IS department, you will provide exceptional customer service to our users, supporting them in their day-to-day activities within SAP modules and SAP-attached applications.
This role reports administratively to the Revenue Accounting & IS Manager and functionally to the SAP Support Specialist Level III. You will work closely with the SAP Support Specialist Level III to ensure timely and satisfactory completion of assigned tasks.
The ideal candidate will have a strong understanding of SAP Hana and attached applications, including CRM systems and external sales portals. You will be responsible for analyzing, testing, and resolving technical issues with SAP and SAP-attached applications, as well as developing and revising Standard Operating Procedures (SOPs) related to report generation.
You will also assist with initial and ongoing individual training, as well as functional cross-training of team members on all SAP modules and SAP-attached applications. Additionally, you will be responsible for tracking and documenting requests, user interactions, and resolutions using a service ticket in our IT software program.
Key Responsibilities:
- Provide first-class customer service to key users and end users
- Support users in their day-to-day activities within SAP modules and SAP-attached applications
- Analyze, test, and resolve technical issues with SAP and SAP-attached applications
- Develop and revise Standard Operating Procedures (SOPs) related to report generation
- Assist with initial and ongoing individual training and functional cross-training of team members
- Track and document requests, user interactions, and resolutions using a service ticket
Requirements:
- B.A. or B.S. in a technical or business field
- Minimum of 5 years working knowledge of SAP Hana and attached applications
- Advanced skills with MS Office products, specifically Excel and Pivot tables
- Knowledge of business processes in the manufacturing environment
- Strong knowledge in/experience with best practices in customer service
- Ability to adapt to changing schedules and multiple work plans
- High tolerance of stressful situations
- Team player with excellent verbal and written communication skills
Additional Responsibilities:
- Responsible for monthly activity reports about user activity, problems, new developments, and ad hoc SAP developments
- Aware of and comply with the RWMIC Quality Manual and applicable laws and regulations
- Complete all planned Quality & Compliance training within defined deadlines
Qualifications:
- ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED
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