Technical Support Specialist
6 hours ago
Aegis Worldwide is seeking a highly skilled Technical Support Specialist to join our team.
This role will provide technical assistance and service support to distributors, dealers, and customers through the Service Department Tech Line.
The ideal candidate will have a strong background in troubleshooting ice machines and be able to communicate complex technical information in a clear and concise manner.
Key Responsibilities• Provide technical support to customers via phone, text, chat, and log information in a database.
• Review and verify labor warranty claims for processing.
• Support National Accounts projects and follow up.
• Support Consumer Products calls and determine action.
• Respond to routine correspondence requests for service assistance.
• Identify and report potential emerging or major field service problems.
• Coordinate certain start-ups, working between KES and service providers.
• Assist Installation Coordinator with technical support, contacting providers, and processing invoices.
• Analyze data as requested to identify possible warranty cause or risk.
Requirements• 2-3 years of experience troubleshooting ice machines or 5 years of commercial refrigeration experience.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
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Technical Support Specialist
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