Administrative Support Specialist

2 weeks ago

Houston, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

Are you a dedicated and empathetic individual seeking a fulfilling career in supporting the essential needs of Texas citizens?

The Texas Department of Aging & Disability Services is in search of passionate team members to join our innovative and dynamic Access and Eligibility Services division.

Our division is committed to providing a comprehensive and efficient approach to connect individuals with vital services and resources that:
promote community living, enhance personal independence, and foster economic self-sufficiency.

We uphold our core values of respect, accountability, teamwork, and integrity, aiming to deliver exceptional service to our clients and stakeholders.

Our ideal candidates are organized, adaptable, and capable of thriving in a fast-paced environment. They possess strong communication skills, a positive attitude, a robust work ethic, and a genuine desire to assist others.

If you share these qualities, we invite you to consider joining our team.

The ES Clerk II role entails providing a range of clerical support functions within a service delivery office. Responsibilities include assisting Eligibility Operations staff, processing incoming applications and documentation, and ensuring compliance with required signatures and supporting materials.

Key duties include:

  • Logging applications and assigning them for processing.
  • Returning incomplete applications to clients and aiding in their completion when necessary.
  • Responding to client inquiries and requests for assistance.
  • Maintaining meticulous attention to detail while applying complex policies and procedures.

Essential Responsibilities:

Regular attendance and adherence to agency leave policies are required, along with performing additional duties as assigned.

Prepare and review various documents, including correspondence and forms, utilizing a personal computer or typewriter.

Engage in basic communication with colleagues and clients to provide, exchange, or verify information, address inquiries, and resolve issues.

Manage incoming and outgoing mail, including sorting and distributing documents.

Maintain organized records, files, and logs, ensuring efficient retrieval and management of information.

Prepare forms for data entry and assemble materials as needed.

Be prepared to work occasional overtime, including weekends, as required by management.

Ability to perform effectively in a high-pressure environment while meeting strict deadlines is essential.


Required Skills and Abilities:
  • Proficient in internet usage and computer applications.
  • Strong listening skills with the ability to gather and evaluate information.
  • Capacity to meet deadlines while completing required tasks.
  • Ability to comprehend and apply various guidelines, regulations, and policies.
  • Effective verbal and written communication skills.
  • Ability to build rapport and maintain positive working relationships with clients and colleagues.

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