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Guest Services Supervisor

2 months ago

Austin, Texas, United States El Cosmico Full time

Front Desk Manager - El Cosmico

Job Category: Rooms Salary: Competitive Requisition Number: FRONT01461

Position Overview

About our Company:

El Cosmico is a unique hospitality experience that celebrates the spirit of adventure and the beauty of the outdoors. Nestled in a picturesque setting, our property offers a blend of vintage trailers, safari tents, and yurts, providing guests with an unforgettable stay that connects them to nature.

We are seeking a dedicated individual who possesses:

  • A high school diploma or equivalent; a college degree is preferred.
  • A minimum of two years of relevant experience in the hospitality or service sector.
  • Proficiency in the primary language(s) used in the workplace.

El Cosmico is an equal opportunity employer that values diversity. Employment decisions are based on qualifications, merit, and business needs.

Key Responsibilities:

  • Ensure all team members comply with dress code standards during their shifts.
  • Maintain a comprehensive understanding of the Property Management System.
  • Encourage and promote guest recognition.
  • Stay informed about all property services and amenities.
  • Answer all incoming calls in a courteous and professional manner.
  • Ensure accuracy in guest reservations and group bookings, including rates, dates, room types, and billing instructions.
  • Organize and manage group reservations effectively, including contracts and billing.
  • Provide exceptional service through concierge assistance and smooth check-in/check-out processes.
  • Address customer complaints related to Front Office operations and assist other departments with billing issues.
  • Respond promptly to guest feedback and concerns, informing supervisors and implementing corrective actions as needed.
  • Assist the General Manager in developing departmental objectives, budgets, and procedures.
  • Demonstrate effective labor cost control through scheduling and management practices.
  • Conduct regular performance evaluations for Front Desk staff.
  • Ensure staff are well-trained and understand their job responsibilities.
  • Assist in personnel actions, including hiring and terminations, in consultation with management.
  • Maintain accuracy in accounting, billing, and end-of-month procedures.
  • Process Travel Agent commissions and manage hotel donations.
  • Act as the primary contact for guest concerns in the absence of the General Manager.

Due to the dynamic nature of our operations, you may be required to perform various tasks beyond your primary responsibilities. Employee roles and job descriptions are subject to review and modification.

Benefits:

  • Highly subsidized Medical, Dental, and Vision insurance.
  • Company-paid Life Insurance and Long-Term Disability coverage.
  • Short-Term Disability coverage.
  • Generous Paid Time Off for full-time employees.
  • Complimentary stays at El Cosmico for full-time staff.
  • 401k plan with company matching.
  • Employee discounts.

Core Values:

  • BE REAL: We treat everyone with respect and authenticity, fostering meaningful relationships.
  • CREATE MAGIC: We strive to inspire through exceptional design and service.
  • BE HERE NOW: We honor and support the communities we serve.
  • EMBRACE ADVENTURE: We learn and grow from our experiences, embracing the journey.
  • LOOK TOWARDS THE FUTURE: We are committed to continuous improvement and growth.