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Retail Operations Supervisor

2 months ago

Edwardsville, Illinois, United States Wendy's Full time
Guide a dynamic team

As a pivotal member of the management team, you will oversee the daily functions and personnel of a Wendy's establishment, concentrating on recruitment, training, and workforce management to cultivate and maintain a top-tier team.
  • Your expertise in recognizing exceptional talent will enable you to strategically place individuals in roles that maximize efficiency through optimal scheduling. You will serve as the welcoming face of the restaurant for new hires, ensuring they understand the core values and commitment to customer satisfaction.
  • Collaborating closely with the General Manager, you will play a key role in mentoring and developing team members. Your contributions will help foster a positive and inclusive workplace where every team member feels appreciated and valued.
  • You will assist the General Manager in all aspects of personnel and operational management within the Wendy's environment. With a focus on quality, you and your team will ensure that fresh food is consistently prepared and served to our customers.
  • Building strong relationships with customers is essential; your team will strive to create memorable experiences that encourage repeat visits.
  • You will demonstrate effective leadership to Shift Managers and Crew Members, ensuring continuous improvement in service and operations.
  • Receiving and providing feedback will be second nature to you, as you work collaboratively to achieve operational excellence.
  • Your role is crucial in driving store performance and achieving financial targets.
  • Whether you have a background as a Crew Member or experience in another food service setting, your passion for Wendy's will shine through in your work.
Qualifications:
  • A minimum of years of experience in a leadership role, preferably within the food service industry.
  • High school diploma or GED is required; additional education or military experience is a plus.
  • Proven ability to manage operations in a fast-paced setting.
  • Familiarity with food safety regulations and practices.
  • Availability to work flexible hours.
Physical Requirements:
  • Willingness to travel to various locations as necessary.
  • Ability to stand for extended periods, bend, kneel, and lift weights ranging from 25 to 50 pounds.
  • Comfortable handling outdoor conditions, including adverse weather.
  • Proficient in using headsets and understanding various restaurant equipment.
Our Commitment:

At Wendy's, we recognize that our food and job opportunities are diverse.

We are an equal opportunity employer, welcoming individuals from all backgrounds, including various races, religions, nationalities, genders, and the LGBTQ+ community. We are dedicated to providing reasonable accommodations to support individuals with disabilities in fulfilling their job responsibilities.