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Claim Representative Trainee, Outside Property

2 months ago


Marlton, New Jersey, United States Travelers Insurance Full time
About the Role

At Travelers Insurance, we're committed to delivering exceptional customer experiences and providing innovative solutions to our customers. As a Claim Representative Trainee, you'll play a critical role in helping us achieve this goal.

Key Responsibilities
  • Investigate and Evaluate Claims: You'll be responsible for investigating and evaluating property claims of moderate severity and complexity, ensuring accurate scope of damages and utilizing innovative technologies to determine coverage and damages.
  • Handle Claim Reserves: You'll establish timely and accurate claim and expense reserves, determining appropriate settlement amounts based on independent judgment and computer-assisted estimates.
  • Negotiate Claim Settlements: You'll negotiate and convey claim settlements within authority limits, ensuring excellent customer service and meeting quality standards.
  • Manage Claim Files: You'll maintain diary systems, capturing all required data and documents claim file activities in accordance with established procedures, and manage file inventory to ensure timely resolution of cases.
  • Provide Excellent Customer Service: You'll provide exceptional customer service to meet the needs of insureds, agents, and other internal and external customers/business partners.
Requirements
  • Education: Bachelor's Degree preferred or a minimum of two years of work or customer service-related experience.
  • Skills: Demonstrated ownership attitude and customer-centric response to all assigned tasks, verbal and written communication skills, attention to detail ensuring accuracy, ability to work in a high-volume, fast-paced environment managing multiple priorities, analytical thinking, and judgment/decision-making.
  • Validations: Valid driver's license required.
What We Offer
  • Comprehensive Benefits: Health insurance, retirement plans, paid time off, and wellness programs.
  • Professional Development: Opportunities for growth and development in a dynamic and innovative company.
  • Work-Life Balance: Flexible work arrangements and a supportive work environment.