Hotel Operations Assistant

3 days ago

South Lake Tahoe, California, United States Ace Parking Full time

About Us:

Ace Parking is a leading parking management expert with over 72+ years of experience. We prioritize treating our clients, partners, guests, and team members with respect and courtesy, earning us the reputation as a trusted and reliable partner.

Culture:

We have a strong, distinctive culture that is built on shared values, including clear communication, caring, loyalty, humility, and a deep commitment to community. These values guide our decision-making and define how we interact with our customers, clients, suppliers, and team members.

About the Position:

  • Assist in the management of parking policies and procedures to ensure they meet expectations and established standards.
  • Support the management of team members, including hiring, training, coaching, and counseling, to ensure performance standards are met.
  • Assist in planning and directing special event activities and coordinate with other Supervisors and Directors as required.
  • Respond to and resolve guest or visitor complaints, vehicle claims, and service discrepancies.
  • Maintain communication with property management, Site Manager, customers, and guests.
  • Keep Site Manager informed of management concerns and resolve issues promptly in their absence.
  • Conduct shift briefings and staff meetings to ensure a consistent flow of information.
  • Maintain a safe and clean work environment by educating and directing team members on equipment and resource use.
  • Handle call-offs and assist with scheduling as needed.
  • Diagnose and perform preventative care maintenance.

Accountability:

  • The Parking Manager is responsible for ensuring parking policies and procedures meet expectations and managing team members to ensure performance standards are met.

Communication:

  • Effective communication is crucial for the Assistant Manager role, requiring constant communication with property management, Site Manager, customers, and guests.

Family:

  • We consider our team and guests as part of our extended family, and the Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.

Exceptional Service:

  • Our commitment to exceptional service is non-negotiable, and the Assistant Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.

Profitability:

  • While the Assistant Manager's primary role is management, they should also be mindful of operational efficiency, overseeing multiple locations' operations.

About YOU:

To work at Ace Parking, you should possess the following experience and attributes:

  • Bachelor's degree preferred, but not required.
  • One-year supervisory experience required.
  • Prior parking experience is a plus, but not required.
  • Must be willing to work a flexible schedule and be available to work weekends.
  • Must meet Motor Vehicle Requirement (MVR) guidelines.
  • Must have and maintain a valid driver's license.
  • Must be able to drive a manual transmission vehicle.
  • Possess excellent customer service skills.
  • Demonstrate exceptional oral and written communication skills.
  • Knowledge of and working skills in Microsoft Office Suite.
  • Ability to multi-task in a fast-paced working environment.
  • Ability to lift up to 25lbs.
  • Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

What We Can Offer You:

  • $20-24/hourly wage.
  • The Company provides a full range of benefits, including paid vacation, sick and holidays, as well as health insurance plans, life insurance options, including a 401K plan.
  • The building of supportive, professional relationships.
  • Job training and career development.

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.

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