Customer Experience Specialist

2 weeks ago


Snellville, Georgia, United States Knitwell Group Full time
About Us
At Knitwell Group, we're passionate about empowering women through fashion. Our founder, Lena Bryant, revolutionized the industry 120 years ago, and we continue to champion inclusivity and self-expression. Our community of customers and associates celebrates diversity and promotes acceptance of all sizes, shapes, and people. If you believe in the transformative power of clothes, you'll thrive in our environment.

Job Summary: The Customer Specialist Sales Leader is a key role in creating a welcoming store atmosphere through customer engagement and operational leadership. This individual builds lasting relationships with customers, driving business results and contributing to the company's success.

Key Responsibilities:
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Utilize company resources to enhance the brand experience and foster customer loyalty.
  • Stay up-to-date on fashion trends and product knowledge to provide exceptional customer service.
  • Proactively plan and organize customer interactions, demonstrating strong organizational skills.
  • Participate in community and store events to promote the brand and engage with customers.
  • Monitor and track customer engagement activity using a monthly playbook.
  • Assist in driving total store sales through effective floor supervision and leadership.
Requirements:
  • Previous sales or hospitality experience, with a proven track record of meeting or exceeding performance standards.
  • Ability to work a minimum of 16 hours per week, with a flexible schedule including nights, weekends, and holidays.
  • Proficiency in using mobile technology, such as registers and iPads, to engage with customers.
  • Physical ability to adjust or move store fixtures, merchandise, and equipment, including lifting up to 25 pounds and retrieving items from high shelves.
Equal Employment Opportunity: Knitwell Group is an equal opportunity employer, committed to hiring and developing the most qualified individuals without regard to sex, race, color, national origin, religion, age, disability, or any other protected classification under applicable law.

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