Customer Experience Specialist

2 days ago


Snellville, Georgia, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of store compliance.

Key Responsibilities
  • Provide outstanding customer service, ensuring every customer feels valued and inspired to create.
  • Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
  • Assist the Store Management team with leading the store team members, observing, and coaching individuals.
  • Perform operational duties, including opening and closing the store, ensuring compliance, and finding creative ways to drive business.
  • Collaborate with other Team Members and store management on projects in a professional manner.
Requirements
  • High School Diploma or equivalent.
  • 1+ years of supervisory experience in a customer-centric environment.
  • 2-3+ years of retail supervisory experience preferred.
What We Offer
  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.

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