Customer Service Associate

2 weeks ago


Watertown, Massachusetts, United States Shake Shack Full time

Average Rate:
$19.00 / hour* (*Average rate includes hourly wage + average hourly tip earnings)
What We Offer:
Enjoy a vibrant work atmosphere while contributing to our mission. As a Hospitality Associate, you will be a crucial member of our crew from the very start. You will have the chance to learn every role within the establishment, enhancing your responsibilities and compensation. We prioritize growth and development, allowing you to advance your career towards roles such as Trainer, Cross Trainer, Shift Manager, and more at your own pace.

In addition to your hourly pay, you can earn tips by demonstrating exceptional hospitality skills. We foster an environment where you can express yourself, share ideas, enjoy your work, and collaborate effectively.

Benefits Include:
- Competitive pay and weekly compensation
- Medical, Dental, & Vision Insurance options tailored to your needs
- Discounts for Transit, Corporate Fitness, & more
- 401k Plan with Company Match
- Paid Vacation + Wellness time
- Employee Dining Discount Program
- Referral Bonus for introducing new team members
- Online Training Program & access to self-development resources
- Flexible scheduling and opportunities for personal growth

What You Bring:
We appreciate not only the quality of your work but also the positive attitude you bring to it. We are looking for enthusiastic full-time and part-time team members who are eager to learn and grow in a collaborative environment. Previous experience in hospitality or food service is beneficial but not mandatory; we will provide the necessary training.

Key Responsibilities:
- Food preparation, customer service, guest interactions, cooking, and cleaning
- Delivering outstanding hospitality to our guests
- Balancing high volume with exceptional quality
- Engaging in continuous training and development

Qualifications:
- Ability to learn swiftly in a dynamic, high-volume setting
- Self-motivated individual interested in taking on additional responsibilities
- Open availability and flexibility to work various shifts

About Us:
Shake Shack is a contemporary burger stand offering classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our commitment to fresh, simple, high-quality food at a great value, Shake Shack serves as a lively community hub with broad appeal. Our unique culture encourages motivated individuals who aspire to become future leaders. Shake Shack is an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military, and veteran status.
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