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Retail Operations Leader

2 months ago

Nashville, Tennessee, United States Johnston & Murphy Full time

At Johnston & Murphy, we value personal attributes as much as professional experience, believing that character is as significant as knowledge. Our culture is built around an attributes-based people model known as P.R.I.D.E.

Key Responsibilities of a Store Leadership Executive

Passion – Demonstrates a commitment to excellence; radiates enthusiasm for the organization with a proactive mindset; persistent in overcoming challenges.

  • Consistently achieve deadlines
  • Utilize J&M sales tools to meet and exceed sales targets
  • Leverage available resources to enhance performance and further educate yourself and your sales team

Brand Representation – Serves as a brand ambassador; cultivates a store atmosphere that reflects a premium brand; adheres to a strong set of core values.

  • Effectively network and recruit talent
  • Conduct interviews and hire staff using the PRIDE model
  • Implement visual merchandising standards and maintain store aesthetics
  • Follow personal presentation guidelines
  • Deliver exceptional customer service and practice proper phone etiquette

Interpersonal Skills – Communicates effectively within the organization; fosters enduring and productive relationships with colleagues.

  • Build strong and productive relationships within the team
  • Implement, utilize, and certify team members in all training programs
  • Exhibit effective communication skills
  • Coach and guide performance to meet company standards
  • Adhere to all company policies and procedures
  • Develop and manage PRIDE Performance Plans and Evaluations

Results Orientation – Achieves financial objectives; manages profitability through personal and team performance; executes company priorities effectively.

  • Meet and surpass sales goals, both store and personal
  • Meet and exceed sales metrics, both store and personal
  • Safeguard company assets, including accurate inventory and cash management
  • Create and maintain weekly work schedules to optimize talent and maximize sales

Change Management – Capable of initiating and managing change effectively; makes informed decisions based on analysis and knowledge; demonstrates urgency and drives issues to resolution.
Required abilities:

  • Manage all performance levels, from exceptional to deficient
  • Identify market trends through competitive analysis and other resources
  • Utilize merchandise reports to analyze, identify, and communicate
  • Collaborate with HR to resolve issues

Requirements

  • Previous management experience in a retail setting preferred.
  • Ability to multitask in a dynamic environment.
  • Strong interpersonal and customer service skills.
  • Effective communication abilities.
  • Professional appearance.
  • Willingness to learn and grow.
  • Stable employment history.
  • Physical demands: this role involves constant movement, communication, and standing for extended periods.