Retail Operations Director

4 weeks ago


Nashville, Tennessee, United States City Thrift Full time

At City Thrift, we're dedicated to making a positive impact on our community. As a Retail Operations Director, you'll play a critical role in driving our growth and success. We're seeking a highly motivated and experienced professional to join our team, with a strong track record in leadership and customer service.

Location: Southeast and Texas

Estimated Salary Range: $60,000 - $80,000 per year

Job Description

As a Retail Operations Director, you'll be responsible for overseeing the daily operations of our stores, ensuring that our customers receive exceptional service and experience. This includes:

  • Managing a team of 30-40 people to achieve sales and customer satisfaction goals.
  • Implementing and administering company programs, policies, and procedures to support our retail operations.
  • Providing exceptional customer service and ensuring that our customers feel valued and appreciated.
  • Representing the company and store within the community and acting as a liaison with local stakeholders.
  • Maintaining accurate and up-to-date records and ensuring compliance with company policies and applicable laws.
  • Ensuring OSHA, EEOC, and DOT compliance across all departments.
  • Managing the financial assets of the store and achieving monthly budget targets in sales and expense categories.
  • Fostering a positive work atmosphere and promoting teamwork and collaboration among team members.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Strong supervisory, management, and leadership skills with a proven track record in retail operations.
  • Excellent customer service and communication skills with the ability to work independently or as part of a team.
  • Strong organizational and planning skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to think and act as a business owner in the retail sector, with a focus on driving sales and customer satisfaction.
  • Working knowledge of Microsoft Office and other relevant software applications.
Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.

We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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