Help Desk Support Specialist

3 weeks ago


Flowood, Mississippi, United States Lorven Technologies Full time
Job Summary:

Lorven Technologies is seeking a skilled Help Desk Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our customers, both remotely and onsite.

Key Responsibilities:

• Provide all levels of support to our customer base, including desktop/laptop repair and troubleshooting, software installation, and hardware implementation.
• Utilize various platforms to provide remote assistance and support for O365 Applications.
• Maintain accurate and up-to-date Help Desk records in accordance with established support procedures.
• Collaborate with cross-functional teams to resolve complex technical issues.

Requirements:

• Bachelor's Degree in Computer Science, Information Systems, or related field.
• Excellent communication and organizational skills, with the ability to prioritize and plan effectively.
• Experience with active directory administration and software installation.
• Strong problem-solving skills and ability to work in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

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