Help Desk Support Specialist

4 weeks ago


Flowood, Mississippi, United States Kesta IT Full time

Job Description:

The Help Desk Technician will provide critical technical support to end-users, ensuring the effective operation of systems, software, and hardware. This role involves responding to user inquiries, diagnosing technical issues, and delivering timely solutions to both office-based and remote employees.

Responsibilities:

  • Respond to and resolve end-user inquiries and technical issues.
  • Troubleshoot network connectivity, system performance, software, and hardware problems.
  • Perform imaging of PCs and issue necessary equipment to employees.
  • Provide support for internal applications and assist with mobile devices and VoIP phone systems.
  • Offer general troubleshooting for reported hardware and software issues.
  • Log and track issues using an ITSM ticketing system, escalating complex problems when needed.
  • Assist with new equipment setup, manage inventory, and maintain user accounts.
  • Document procedures and maintain accurate records of issues and solutions.

Requirements:

  • Minimum of 3 years of experience in a help desk role.
  • Proficient in supporting Windows 10 and 11 operating systems.
  • Experience with KACE ITSM system and SmartDeploy/PDQ suite of products.
  • Familiarity with supporting Citrix and Microsoft M365 environments.
  • Strong communication skills and a customer-service-oriented mindset.
  • Technical proficiency in troubleshooting hardware, software, and network-related issues.
  • Ability to handle multiple user requests efficiently and resolve them promptly.
  • Experience working with a variety of IT equipment, mobile devices, and VoIP systems.
  • Team-oriented with strong problem-solving skills.

Benefits:

  • Medical Benefits (Platinum level plans available)
  • Work from home / Hybrid / Onsite options
  • PTO
  • Holiday Pay
  • VTO
  • 401K
  • Charitable Match
  • Training reimbursement

About K?STA I.T.

K?STA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis.

We value top performance, personal time, and excellence at every level. If you're interested in a role where your skills are rewarded, and your time is valued, we want to talk to you today.



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