Help Desk Support Specialist
4 weeks ago
Job Description:
The Help Desk Technician will provide critical technical support to end-users, ensuring the effective operation of systems, software, and hardware. This role involves responding to user inquiries, diagnosing technical issues, and delivering timely solutions to both office-based and remote employees.
Responsibilities:
- Respond to and resolve end-user inquiries and technical issues.
- Troubleshoot network connectivity, system performance, software, and hardware problems.
- Perform imaging of PCs and issue necessary equipment to employees.
- Provide support for internal applications and assist with mobile devices and VoIP phone systems.
- Offer general troubleshooting for reported hardware and software issues.
- Log and track issues using an ITSM ticketing system, escalating complex problems when needed.
- Assist with new equipment setup, manage inventory, and maintain user accounts.
- Document procedures and maintain accurate records of issues and solutions.
Requirements:
- Minimum of 3 years of experience in a help desk role.
- Proficient in supporting Windows 10 and 11 operating systems.
- Experience with KACE ITSM system and SmartDeploy/PDQ suite of products.
- Familiarity with supporting Citrix and Microsoft M365 environments.
- Strong communication skills and a customer-service-oriented mindset.
- Technical proficiency in troubleshooting hardware, software, and network-related issues.
- Ability to handle multiple user requests efficiently and resolve them promptly.
- Experience working with a variety of IT equipment, mobile devices, and VoIP systems.
- Team-oriented with strong problem-solving skills.
Benefits:
- Medical Benefits (Platinum level plans available)
- Work from home / Hybrid / Onsite options
- PTO
- Holiday Pay
- VTO
- 401K
- Charitable Match
- Training reimbursement
About K?STA I.T.
K?STA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis.
We value top performance, personal time, and excellence at every level. If you're interested in a role where your skills are rewarded, and your time is valued, we want to talk to you today.
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